Forum Discussion

FabienMagras's avatar
FabienMagras
Level 1.6: Donut
2 years ago
Solved

Ability to add devices in ZTE console as Customer

According to the documentation of the new portal, admins or owners of the portal have the ability to add devices. However, when as a customer of the portal and owner of it, the devices I try to add a...
Devices
Enrolment
Zero-touch
  • jasonbayton's avatar
    jasonbayton
    2 years ago

    I'm afraid devices must still be added via reseller. No delegation is possible 

jasonbayton's avatar
jasonbayton
Level 4.0: Ice Cream Sandwich
2 years ago

I'm afraid devices must still be added via reseller. No delegation is possible 

  • dhebert's avatar
    dhebert
    Level 1.5: Cupcake
    6 months ago

    Sorry to revive this old thread, but while I agree there could be issues with adding random IMEI, there should be a way for a business to add their corporate owned devices that were purchased prior to ZTE access. 
    Apple allows this via the Apple Configurator which requires you have the device in hand. I am sure Google could do something similar, even if it requires us entering setup using out ZTE enabled credentials.

    Aside from this, how would you suggest we (slowly) add a large number of devices to ZTE? 

    • Michel's avatar
      Michel
      Level 4.0: Ice Cream Sandwich
      6 months ago

      We ask customers to send us a list of IMEI numbers of excisting devices they want in ZTE. We than ask them to make sure no profile is auto assigned during upload. If thats confirmed, we upload the complete batch to ZTE. 

       

      The customer is than able to assign profiles when they want, even in bulk. That way, when they hand out a device (to a new employee or a swap), they assign a profile to the device. After a while, all devices have a profile and are enrolled via ZTE. 

       

      I would suggest to reach out to your ZTE partner in this.