Forum Discussion

mma_OCWS's avatar
mma_OCWS
Level 1.6: Donut
2 years ago

Cannot reinstall Webapps after EMM migration

Hello community. I'm opening this post because a customer is experiencing an issue with private apps and webapps uninstalling and not reinstalling after a device migration from one EMM to another. ...
jasonbayton's avatar
jasonbayton
Level 4.0: Ice Cream Sandwich
2 years ago

Hi there, 

 

Apologies for the delay!

 

For webapps, can you confirm devices are being correctly targeted? How have you distributed webapps at the moment? 

 

For private apps, you've three options - 

 

1. Go to advanced options within the iframe > private app that'll take you to the google play console, $25 should not be necessary if you go in via this route (please confirm). Then head to advanced settings, managed google play, and input the new enterprise ID for organisations the app is available for

2. Head to Google Play with a new developer account ($25 necessary) and upload fresh copies with unique package names. Set them private and do the same as 1. This allows you in future to move EMM platforms without this struggle.

3. In the new EMM, upload the private apps again with new package names.