Factory reset notice after enrolling device

Hello Leo,

Lovely to meet you and welcome to the Customer Community. I hope you don't mind, I've moved your question here out of the original service announcement post, as I think it will make it easier for other to comment. If you would like a different title just let me know, I'm happy to update.

Regarding your question, I've heard that this would appear if the device was not connected to WiFi during setup and is then connected after setup. Can I check if this might have been the case here? Then we can rule it out. 

If this isn't applicable, we might need a bug report / video to see what is happening during enrollment. Would this be possible to provide? If so, you could send this to me via the community direct message inbox or via your EMM - happy to provide more details on this. 

Plus, if others have any more thoughts on this, please do chime in, it would be great to hear from you. 

Thanks so much, hope to speak with you soon. 

Lizzie