Forum Discussion

Moombas's avatar
Moombas
Level 4.1: Jelly Bean
2 years ago

Not able to print from Google Docs

Hi all,   we provided Google docs, sheets and slides to our devices. We set managed app config (allow of using printing api and usage without Google account). We noticed now that printing is poss...
Apps
Devices
Management
ReeceK's avatar
ReeceK
Former Community Manager
2 years ago

Hi Moombas 

 

I hope you're having a great Monday!

 

I wanted to double-check with you: Have you successfully printed via Google Docs before? Also, have you checked with your colleagues to see if this is a problem specific to you or if it's affecting others in the company as well?

 

Thanks, Reece

Moombas's avatar
Moombas
Level 4.1: Jelly Bean
2 years ago

Hi ReeceK,

we tested on several devices (my test device and even devices out in production).

All look the same. Sheet and slides are fine but docs doesn't show up this option on the devices.

  • ReeceK's avatar
    ReeceK
    Former Community Manager
    2 years ago

    Hi Moombas 

     

    Thanks for the update. 


    Interesting, I will do some investigating on my side and see if it is a known issue. 

    I will keep you up to date once I hear more. 

     

    Thanks,
    Reece

    • ReeceK's avatar
      ReeceK
      Former Community Manager
      2 years ago

      Hi Moombas 

       

      Just to confirm, is the option just not appearing? and have you checked if Google Docs is on the latest version?. 

       

      Thanks,
      Reece

      • Moombas's avatar
        Moombas
        Level 4.1: Jelly Bean
        2 years ago

        Yes, the option is not appearing:

        Docs (missing):

        Sheets (working):

        Same device, same setup, same managed app config,...