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22 TopicsThe customer reported to us a problem with contact SMS which is not displayed on the personal side (only the numbers are displayed but not the names of the contacts)
The customer reported an issue to us: on the personal part of his phones, business contacts are no longer displayed across his entire fleet when users receive SMS from business and personal contacts (only numbers appear, without contact names). By default, Samsung phones use the rich Google Messages application, as well as Textra, which are both impacted. This issue does not occur with Samsung's SMS application. We have tested on our side (Orange), and business contacts and numbers are displayed on the personal part. We have also tested with the customer, but it works randomly. Please take the necessary action.Solved4.2KViews0likes36CommentsEMM and Android Enterprise Registration
Hi, I have my google account linked to an EMM registration. I now no longer have access to that EMM system and want to set up my google account to a new EMM system. Unable to do this due to the above. Do not want to create a brand new google account. I guess only Google Support can assist here but how does one (without a support contract) get in touch with them and get them to disassociate my account from an old EMM system that I no longer have access to. Thank you all!Solved3.8KViews1like6CommentsHow Can I enroll android tv with android api management?
I'm trying to make a basic MDM service for Android TV. In the beginning, I was testing everything on an Android phone, but when I started working with TV, I realized that TV devices are not supported by "Android Management API". I know that I'm not the first person who asked a similar question, but there was only one answer pointing out that it's not possible https://support.google.com/work/android/thread/158930652/how-can-i-enrollment-android-tv-with-android-api-management?hl=en Maybe something has changed recently and now there is a solution.3.2KViews2likes5CommentsHow often do STATUS_REPORT messages send for a device?
Hi, I am wondering how often a STATUS_REPORT PubSub message is sent for a device. Is it on a specific cadence? Random? When the device encounters a change (i.e. policy update)? I can't find anything in the PubSub docs (https://developers.google.com/android/management/notifications) although I could be missing something. Any help would be greatly appreciated!Solved2.8KViews0likes2CommentsFacing problem while getting Network & Security Logs for profile owner app.
The project I am working on is a Profile Owner Application. I want to get the Network logs. I have successfully enabled the NetworkLogging and checked the Network logging enable status by isNetworkLoggingEnabled() and setNetworkLoggingEnabled() methods. Now I want to get the network logs using the retrieveNetworkLogs() method. which requires the parameter "batchToken : Long." I have tried several ways to get the batchToken but have failed to get it. Now, I want your kind opinion on how to get the batchToken value and solve this problem by calling the retrieveNetworkLogs() method. Thank you for your time.2.4KViews1like3Comments