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10 TopicsUnable to install certificates for WiFi
Our MDM is using an internal app to install certificates that can be managed by our platform. The problem is when trying to set up corporate EAP-TLS networks, the device is unable to use the installed certificate for WiFi authentication. We see that identity certificates that can be installed programatically via DevicePolicyManager.installKeyPair(ComponentName admin, PrivateKey privKey, Certificate[] certs, String alias, boolean requestAccess) are installed under User Credentials settings section but for VPN and apps usage, not for WiFi, which is what the network configuration is expecting. Is there any other Android SDK API we can use in order to install the certificates for WiFi usage? Many thanks.19Views0likes0CommentsIn-house app is not being distributed to a specific device
Hello, I am facing an error for a several months in the MC33ax from Zebra. I have an in-house app that was uploaded to Play Console, to be further linked to Microsoft Intune. The MDM is managing corporate devices by providing the app to many ones, as MC94, MC93 and MC33ax. However, everything works fine for 93 and 94, I can see the app in the Play Store, which is not happening to 33ax. In the Google Play Console, it seems that MC33ax is not part of the device catalog. Zebra support said something about reaching out GooglePlay Developer support to add the part number, and they said I should contact Android Enterprise. Is there someone able to provide assistance? Thank you in advance, Regards,133Views0likes10CommentsNeed Help with QR Enrollment for Multiple Devices in Educational Environment – Is External MDM Required?
Hi everyone, I'm managing a large number of Android tablets in an educational environment. I'm trying to enroll the devices using Android Enterprise with QR code enrollment, but I'm having trouble getting the QR method to appear. So far, only Zero-Touch shows as an option, but most of our devices were not purchased through Zero-Touch resellers, so we can't use that method. My main question is: Is it strictly necessary to use an external MDM (like Miradore, Intune, etc.) to generate the QR code, or is there a way to create and use it directly from the Google Admin console or natively through Android Enterprise? We want to deploy the tablets efficiently and avoid entering accounts manually. Ideally, each device would automatically enroll with our managed Google Play account by scanning a QR code after a factory reset. This is especially important in a school context, where we have many students and limited time for configuration. We are already registered in Google Workspace, and the tablets are in a dedicated organizational unit for students. The admin account is managed, and we are using the Android Enterprise platform linked to our domain. For reference, here are two YouTube videos showing the configuration steps I followed (which reflect our current setup): https://www.youtube.com/watch?v=jI-C_y1u8jE https://www.youtube.com/watch?v=h__pvfp559Q Any advice or clarification would be greatly appreciated. Especially if there’s a native way to enable QR enrollment without needing a full external MDM platform. Thanks in advance!82Views0likes3CommentsThe customer reported to us a problem with contact SMS which is not displayed on the personal side (only the numbers are displayed but not the names of the contacts)
The customer reported an issue to us: on the personal part of his phones, business contacts are no longer displayed across his entire fleet when users receive SMS from business and personal contacts (only numbers appear, without contact names). By default, Samsung phones use the rich Google Messages application, as well as Textra, which are both impacted. This issue does not occur with Samsung's SMS application. We have tested on our side (Orange), and business contacts and numbers are displayed on the personal part. We have also tested with the customer, but it works randomly. Please take the necessary action.Solved4.1KViews0likes36CommentsGoogle assistant with work account
Hi everyone, We're setting up Android Auto on fully managed devices through Android Enterprise, but we've run into an issue. When using the voice assistant to make calls, it fails because Google Assistant seems to require signing in with a personal account. Unfortunately, since we block personal Google accounts, our users can't log in, which prevents this functionality from working. Has anyone encountered this issue before? Are there any solutions that don't involve enabling personal Google account login? Thanks in advance for your help!865Views1like2CommentsHow Can I enroll android tv with android api management?
I'm trying to make a basic MDM service for Android TV. In the beginning, I was testing everything on an Android phone, but when I started working with TV, I realized that TV devices are not supported by "Android Management API". I know that I'm not the first person who asked a similar question, but there was only one answer pointing out that it's not possible https://support.google.com/work/android/thread/158930652/how-can-i-enrollment-android-tv-with-android-api-management?hl=en Maybe something has changed recently and now there is a solution.3.1KViews2likes5CommentsEMM and Android Enterprise Registration
Hi, I have my google account linked to an EMM registration. I now no longer have access to that EMM system and want to set up my google account to a new EMM system. Unable to do this due to the above. Do not want to create a brand new google account. I guess only Google Support can assist here but how does one (without a support contract) get in touch with them and get them to disassociate my account from an old EMM system that I no longer have access to. Thank you all!Solved3.7KViews1like6Comments