apps
77 Topics[FIXED] Service Announcement: Available work apps missing in Managed Play Store on device
Updated 12th October, 2023 Current status: Fix implemented Issue description: We've received multiple reports that some approved apps are not displayed in the Managed Play store on devices. Latest update: Hello everyone, Thank you for your patience and for your help to identify the problem. I've been informed by our Engineering Team that a fix has been implemented and those apps not displaying should now be visible. If you experienced this issue, please can I ask you to check if this has been resolved on your side? Massive thanks, Android Enterprise Customer Community Team Previous update:Solved27KViews7likes53CommentsNot able to print from Google Docs
Hi all, we provided Google docs, sheets and slides to our devices. We set managed app config (allow of using printing api and usage without Google account). We noticed now that printing is possible on sheets and slides but not on docs. Is there any known issue rgarding this? I mean I'm a bit confused because it works from the other two. Maybe Lizzie and ReeceK you kno more about that or can ask internally?17KViews0likes36CommentsDistributing Paid Apps
Hey everyone, Google removed the option to distribute paid apps some time ago. We loved that feature to roll out paid apps like ZoiPer Pro and many more. Are there any plans to get this awesome feature back? I already asked about it at the Android Enterprise Global Partner Summit 2022: Do you have any updates for us?Solved12KViews2likes24CommentsMissing Apps in managed Play Store
We are enrolling devices as corporate-owned with work profile, as well as fully managed devices without work profile. All devices receive a device-based Google-Account via EMM registration on enrollment. Our EMM is Workspace One. The issue started around the end of July. On a few devices many approved apps didn't show up at the frontage catalog in the managed Play Store. The missing apps could still be found via search. After delete app-data for the Play Store the missing apps reappeared. Now a month later the issues seems to be getting worse. The issue is happening on nearly every device. Some devices are even unable to find the missing apps via search, even though they are assigned for that app. Deleting app-data for the Play Store does no longer bring back the missing apps. Even waiting for 24h or longer changes nothing. Sending an install command for a missing app from the EMM console to the devices installs the app without issues but still does not add it to the managed Play Store. Regarding devices, we are mainly using Samsung A-Series with latest patches. I also tested on a Fairphone 4 with Android 12 (August 2023 Patch) and Google Play system update of August 2022 which has the same issue and a Pixel 6a. There were no changes in our environment since that time. The only thing that changed is the security patch level for the devices and the Google Play Services. We are not sure if this is an issue with the devices OS, with the EMM or if Google is having troubles on their side. Can someone relate to this issue or know if and how this can be seen in Android Logcat or maybe other logs?Solved10KViews0likes9CommentsHow to manage app using Intune
I want some suggestions on how to manage applications in our workplace. We purchased an Android app for our employees to work in the warehouse. The vendor provides two methods of getting the app to our devices. One is to download it directly from the Play Store, and the other is from the vendor's website. When something is broken, the vendor will roll back by uploading the new version of the app to the Play Store if the problem is informed on time. Sometimes, we have to go to the download site to download the previous version to solve the immediate issue due to the time zone difference. There, we want to manage the app using Intune. We want to deploy the apk directly to the device using Line Of Business. However, it only works if we enrolled devices using Device Administrator. Unfortunately, it is impossible now since Intune has stopped supporting this enrollment type. If we use the Play Stores managed private app to upload the apk, it would get an error with the package name. We do not think that the vendor will build different package names for every customer. So here is my question: How could we achieve something we achieved in the past and now we cannot? Intune said it is the change that Google made due to security reasons. Any suggestion would be much appreciated!!!8.9KViews0likes10CommentsGmail "allow_unmanaged_accounts" restriction issue
I'm trying to configure Gmail via managed configuration. I discovered that inside the apk there is a bool restriction "allow_unmanaged_accounts" (Allow Unmanaged Accounts), but it is not mentioned in the documentation (https://support.google.com/work/android/answer/7065453?sjid=7171601269613811155-EU). Setting the value does not affect the operation of the application in any way. I would like to understand whether this limitation is supported or not?Solved6.9KViews1like11Commentsblokking apps on private section using COPE profile with Intune
We have a use case where we use Android devices that are corporate-owned but also personally-enabled. Within our ogranisation, we want the capability to trace and block apps. However, this is currently not possible because the apps are installed in the private section. Is there a way to achieve this in the private section? We are using Microsoft Intune as our MDM (Mobile Device Management) environment.6.5KViews0likes9CommentsAccount verification for google play
We have multiple Playstore developer accounts in our company, most of them are only running managed google play and permanently private apps. All the teams have to go through the new Account verification according to the new Play Store policy. We probably need to involve legal department or similar for official documents and ID for each of these accounts. Is there a way we could do this in one go for all of our accounts?Solved5.3KViews0likes3CommentsTesting Apps on BYOD Work Profile
We are a game app development company and we use both company-owned and personally owned devices (BYOD) to test our apps. We have been managing BYOD as Android device administrator, but recently migrated to Android Enterprise. The Android Enterprise BYOD work profile does not allow app installation from anything other than managed google play, so we are unable to install apps from Firebase App Distribution or Microsoft App Center, which we have been using to test apps. We tried uploading the app to Managed Google Play, but it was not sufficient for testing, as had to update the version code after each upload, and past versions could not be installed, and it took longer (than before) for the updates to take effect (Also, the app must be uploaded as a production version and cannot be used for internal test). What we would like to know is how to test the app in the Android Enterprise BYOD work profile (as we have done in the past); it would be great if we could install the app from Firebase App Distribution, or use Google Play's internal app sharing (not available right now) would be fine. Does anyone have any ideas? Or are there any plans for improvements on the Android Enterprise roadmap?4.9KViews0likes8Comments