devices
359 TopicsAndroid Enterprise work profile does not support wearOS yet
Hi, We recently moved to android enterprise with work profile (using Intune) for all of our android users. And we just found out that with android enterprise with work profile does not support wearOS yet so that our users cannot add their corporate email account (O365) to the outlook app on their samsung watch or pixel watch. we tried to contact microsoft about this and microsoft said that this is not up to Microsoft but it is up to Google Android whether they would like to support wearOS for work profile. Can Google confirm if they would like to provide some support for work profile in the future for wearOS as well? I know that any development of newly feature in android system are fully confidential but it would be good for android end users to know if Google has a plan to support this in the future or not.5.6KViews3likes14CommentsSamsung Devices: Can't call from a personal app
Hi everyone we received some reports from our users in the last couple of month that suddently the phone app on COPE devices (Samsung A-series) starts to show "Can't call from a personal app" - Your organisation only allows you to make calls from work apps. Workaround: Reboot the device. For most of the reports this workaround has to take place once and the message is gone forever. A very small amount of devices starts to show this message again after a couple of weeks. Rebooting is resolving the issue again. Any idea of how to prevent this? Even emergency calls are not possible if this error is appearing! Does anyone else have seen this behavior? Raised a case with Samsung today. Thanks! DanielSolved3.1KViews1like49CommentsDoes the bluetoothSharing setting override the bluetoothContactSharingDisabled setting?
If a policy is configured with: DeviceConnectivityManagement > bluetoothSharing=BLUETOOTH_SHARING_DISALLOWED and bluetoothContactSharingDisabled=FALSE will the first setting override the second, thereby preventing contact sharing via bluetooth? If so, it could be good to have that documented like it's done in other places (e.g. "This setting is ignored if {SettingName} is set to X"7Views0likes0CommentsOutlook and Teams with PSTN calling in work profile
Hi today we raised a case with Microsoft for a specific work profile issue with their current Outlook and MS Teams implementation. I wanted to share this here, maybe there are some other customers/admins facing this issue. Our org started to move from Cisco to MS Teams PSTN calling some month ago and everything was fine, but I assume an update to either Outlook or Teams app was published and the issue started. Scenario: COPE or BYOD MS Teams and MS Outlook in work profile MS Teams has a PSTN line configured (either mobile or landline) Open Outlook, search for any contact and try to start a call to a mobile or desk number. The OS does not ask whether you like to use the phone on personal profile (as it did the last couple of years 😅) - it will hand over the call request to MS teams! You cannot decide to make the phone call with your Phone app :-( This breaks almost all use cases for our users. Even worse: A phone number like +49 123 828282 is transfered to MS teams app in a broken format and the call is made to +492492012320828282 💥😔 Compared to Google contacts in the work profile: The app is always handling the call request to the phone app on the personal profile and incorporate the MS Teams app. 🤔 Anyone else here in the community experiencing this issue? Thanks! Daniel7Views0likes0CommentsZero Touch phones randomly wipe themselves
Hello, We are a large corporate and mostly use Samsung phones as Android devices. Enrolment is being done via ZT portal to a default profile which is Corporate Owned Work Profile provided via Microsoft Intune. We are noticing an increased amount of cases where users set up their phones (no QR code, no text token) with default configuration added using DPC extras and within first few hours they would reset to a factory default state without any notice. This has become a real issue as it is affecting more and more people. Devices enrolled without ZT do not suffer from this issue, even though they are using the exact same enrolment profile. I saw many posts like this here and elsewhere on the internet, but no actual solution. What is the problem here and is it being actively looked by Google?Solved253Views1like30CommentsAMAPI prepareEnvironment() failing with ApiLevelException on Android 8 despite using DEVICE_POLICY_CONTROLLER role
Hi everyone, I’m implementing a custom DPC (device owner) and integrating AMAPI locally on the device. On Android 8 / 8.1, calling: val request = PrepareEnvironmentRequest.builder() .setRoles( listOf( Role.builder() .setRoleType(Role.RoleType.DEVICE_POLICY_CONTROLLER) .build() ) ) .setAdmin(admin) .build() immediately fails with: com.google.android.managementapi.common.exceptions.ApiLevelException On Android 10 and above, I don't have this exception. According to the AMAPI documentation: If the device's SDK API level is insufficient for certain requested roles (this may be in addition to a general minimum API level requirement for the call itself).{@code Role.RoleType.DEVICE_POLICY_CONTROLLER} requires API level 23 or above. Any other roles require API level 28 or above. I am using the latest AMAPI client library: com.google.android.libraries.enterprise.amapi:amapi:1.7.0 Questions Is AMAPI (EnvironmentClient + Device Policy Controller role) still officially supported on Android 8/8.1? Any clarification on the real minimum supported API level for AMAPI prepareEnvironment() would be greatly appreciated, as the documentation suggests Android 8 should work, but the behavior indicates otherwise. Thanks!80Views0likes2CommentsDevice Owner Enrollment Error: “Organization Has Reached Its Usage Limits” Even With Zero Devices
Hi everyone, I’m trying to enroll a fully managed Android device using the Android Management API. I generate an enrollment token, create the QR code, factory reset the device, and start the QR-based provisioning process. Everything works until the Android Device Policy step, where I get the following error: “Since your organization has reached its usage limits, this device can’t be set up.” I am unable to get past this point. Here is what I have already checked: Listing devices through the API returns an empty list. There are no enrolled devices at all. Billing is active on the cloud project and the Android Management API is enabled. Enterprise creation works, policies return correctly, and I can generate enrollment tokens without any issues. The device is correctly factory reset and the QR scan is working as expected. I tested with both a Workspace-based enterprise and a Gmail-based enterprise. The same limit error appears on both, even though both enterprises have zero devices. I moved the cloud project under my organization in Google Cloud to avoid any project-level quota problems. Based on everything I have checked, it appears that the enterprise (or account) has been automatically restricted to a device quota of zero, and the restriction has not lifted even after several days. I would like to understand the following: Is this quota lock normal for new enterprises, and how long does it usually take to lift? Is this quota tied to AMAPI commercial approval? Is it expected that zero devices can be enrolled before approval? Is there any way to request a quota review so that at least one test device can be enrolled? I am building a commercial EMM solution and simply need to test device-owner provisioning on a physical device, but I am currently blocked by this limit. Any guidance from the community or anyone who has dealt with the same situation would be greatly appreciated. Thank you.31Views0likes0CommentsChrome OS + Crostini: The Missing Bridge to Android Development
Hello Community, I recently read an article about connecting a Windows PC to an Android phone, which got me thinking: we need a similar focus on connecting Chrome OS (via Crostini) to Android devices. Since both Android and Chrome OS are Google products, the integration should be seamless. If Google wants to grow Chrome OS adoption, developers are the ideal first target. However, making it easy for developers to build Android apps on Chrome OS must be a priority, and currently, there are significant friction points. The Technical Blockers My Android development on Chrome OS has been halted for over a month due to persistent issues: ADB Debugging on Managed Devices: My managed Chromebook (I am the admin) has the "Enable ADB debugging" toggle locked. Despite a month of searching, I haven't found a fix. Connection Instability: Both USB and Wi-Fi debugging work intermittently and then fail. I have tested this with a modern Android 15 phone and an older Lollipop tablet; the connection fails on both, pointing to an issue on the Chromebook side. USB File Transfer: There is a known issue transferring files from Crostini to USB devices (requiring a workaround of copying to the Chrome OS files app first). The Strategic Picture Google should not depend on Microsoft Windows for Android development. Chrome OS is already a high-quality product—I use it daily. For example, upgrading my Crostini VM from Debian 12 (Bookworm) to Debian 13 (Trixie) was a pleasure and required no reinstallation. This stability proves Chrome OS is a serious development platform, not just a "cheap" alternative. Addressing the "Aluminum OS" Rumors There is a current campaign discrediting Chrome OS, citing rumors about a new "Aluminum OS." I believe these rumors are misinterpreted. Rather than dropping Chrome OS, it appears Google is aiming for the high-quality device segment. Regardless of naming conventions, Google is walking securely, step-by-step, from a browser to a full OS. Conclusion I strongly advise Google to continue its efforts in making Chrome OS a high-end development platform. The community is involved and patient (a major quality of developers!), but we need these bridge issues—specifically ADB debugging and USB file transfers—solved to fully unlock the potential of the ecosystem.1View0likes0CommentsGoogle Play Protect's new policy for custom DPC
Apparently, Google has a new policy that only approved DPCs can be installed through QR Provisioning; otherwise, their installation will be blocked. Link: https://developers.google.com/android/play-protect/warning-dev-guidance#android_enterprise_dpc_enrollment The problem is that I am not able to understand how to apply for DPC approval. I found this page, but still not able to find out where to apply. Your help is appreciated. Thanks95Views2likes2CommentsDevice screen sensitivity
Hello AE community, Our users encounter screen sensitivity issue while using a screen proctection on their devices, Device impacted is Samsung A9+, There is a setting to enhance screen sensitivity but it is not manageable thought Ivanti NMDM, or Knox Service Plugin. We also use Bluebird devices, for this manufacturer, sensitity setting is manageable using their OEM Config app. Is there another method to manage this setting ? Should i make a FER (Feature Enhancement Request) to Samsung directly ? Regards Batlac40Views0likes4Comments