Samsung Secure Folder and DUAL messenger features - not available in COPE
Dear community, hope everyone had lovely Christmas time! I just wanted to raise one issue you also might been run into. It's about Samsung Secure Folder and Dual Messenger features on COPE enrolled devices. Unfortunately these features are not available in COPE enrolled Samsung devices. We used to have all 10k fleet enrolled as BYOD and Secure Folder/Dual Messenger features were/are available. Now only personal owned devices are enrolled as BYOD and corporate owned devices are enrolled as COPE method. Unfortunately there is no setting available for us to make this work on the COPE enrolled devices on EMM side. According to Samsung, they have not updated Secure Folder software in 5 years and and don't necessarily expect we will get any update. The "error message" is very misleading: "Security policy prevents the installation of Secure Folder". Because there is no security policy setup in EMM (Microsoft Intune) for this feature. It's just pure Samsung thing. As mentioned... Samsung Secure Folder solution does not work on COPE enrolled Samsung devices but nice surprise is that on ThinkPhone (Motorola) , Secure Folder works even on COPE. This also implies that Samsung really could make it work if they wanted to put in the development effort, as it is not totally restricted by the Android Enterprise architecture of COPE since the ThinkPhone is able to do it. But so far Samsung does not seem to still support this app much. More on this topic from here: https://communities.vmware.com/t5/Workspace-ONE-Discussions/Android-Samsung-Impossible-to-enable-Dual-Messenger-feature-or/td-p/2260737 -jarmo