Android Enterprise Customer Community

We are from Alphatech India and recently received a notification that our application to join the Carrier & Device Reseller Partner Program was declined. However, we would like to highlight that we are actively involved in large-scale deployments of Android-based mobile devices for enterprise customers across India. Access to the Android Enterprise Partner Portal, specifically the Zero-touch enrollment feature, is critical for us to streamline device provisioning and deliver a seamless experience to our clients. We request the community's guidance on how we can meet the eligibility requirements or explore any alternative process to gain access to the Zero-touch Reseller Portal. We are fully committed to meeting the necessary standards and are ready to provide any required documentation. Your support and direction on this matter would be greatly appreciated.

Based on the ongoing issues with Android 15 and setting password managers for users when an org uses GEM, has Android 16 removed this issue or does it remain?

Our MDM is using an internal app to install certificates that can be managed by our platform.The problem is when trying to set up corporate EAP-TLS networks, the device is unable to use the installed certificate for WiFi authentication. We see that identity certificates that can be installed programatically via DevicePolicyManager.installKeyPair(ComponentName admin, PrivateKey privKey, Certificate[] certs, String alias, boolean requestAccess) are installed under User Credentials settings section but for VPN and apps usage, not for WiFi, which iswhat the network configuration is expecting. Is there any other Android SDK API we can use in order to install the certificates for WiFi usage? Many thanks.

Hi I wasn't able to find one plus 13s mentioned in the list. Is it AER approved. Will my office workspace work?Can someone please let me know thanks!

Hi We are preparing to enroll over 600 Zebra and Honeywell barcode scanners into Microsoft Intune. These devices are distributed across more than 250 locations and span over 35 distinct configuration profiles. To ensure a smooth rollout, especially for our non-technical users, we aim to automate the enrollment process as much as possible—minimizing manual input and reducing the risk of user errors, including Wi-Fi setup. Our intended workflow is for users to simply scan a QR code at the initial "Hi there" screen. This QR code should contain the necessary Wi-Fi configuration and trigger device provisioning via the Google Zero-Touch portal, bypassing the setup wizard entirely. However, when we generate a QR code using the following JSON configuration, the Wi-Fi settings are not being applied as expected. After the QR code is scanned, the device proceeds to the Wi-Fi setup screen, where users are required to manually enter the network configuration. According to Google

Estou tentando me cadastrar como revendedor no Google Zero Touch Enrollment, mas estou com algumas dúvidas no processo. Se alguém já passou por isso ou trabalha com Android Enterprise, poderia me dar uma força?

Hello everyone ,Does anyone use knox sdk restricted method ?  We have an app that has a driving mode and the apps is used for security purpose . Of course the app use  know high restrictions feature like disable apps or enable/disable voice restrictions .  Our xcover on android 15 , we have a message error that's say the app is not running in device owner mode : SecurityException: Caller is not DO or PO or KPU. According to Samsung post here , our app in android 15 will loose many restrictions we use . My question is how we can update to android 15 ? Our device is managed by Ivanti . The device owner of our device is the ivanti app and thus it can use  knox sdk restrictions . I am pretty sure we can't have 2 apps being device owner if i am not wrong  but i didn't find the proof yet . Sounds like the solution is to manage our device with only our EMM which doesn't satisfy our needs .Does anyone have any other idea  ? It's a specific case actu

Now we have completed the development of the full management function of Android devices based on the Android Manange API. Now we hope to become a Google partner to promote our products. What should we do?Currently, we are trying to register at: https://www.androidenterprise.dev/s/. After clicking "Resume Onbording", we are asked to enter our email again, but we have never received it.

Hello Team Is there any possibility to link Android Zero touch portal with an Access Management tool with the APIs? We have our internal access management tool of our organization. We want to link the ZTE portal so that the request and permission for adding and deleting admins can be managed by Access management tool. Is there any API for that?

Dear Android Enterprise Team and Community, I hope you're doing well. I submitted the “Get in touch” form on the Android Enterprise website and received the confirmation email on May 30, which I have already responded to. However, I haven’t received any follow-up or contact from a specialist since then. We are exploring Android Enterprise solutions for our business and are interested in understanding the next steps to get started. Could someone from the team or community please assist or guide me on how to proceed? If additional information is required from my side, I’d be happy to provide it. Thank you for your support.   Best regards,  Deepak  Alobha Technologies Pvt Ltd (This post was edited to remove personal information, in compliance with our guidelines) 

Does anyone have any experience using Android for digital signage? We currently use Dell Optiplexes running Windows in kiosk mode with the Poppulo (formerly known as Four Winds Interactive) app but the machines are:CostlyOverpowered for what we needPurchased on a 4-year lease cyclePain in the butt to manage Windows kiosk modePoppulo also provides an Android app to run the digital signage but I am struggling to find many options for hardware. They suggest using a modified Amazon Fire Stick but in our testing they don't work great. I also came across the Elo Backpack 4 for Android which looks fantastic and just what we need except the you have to buy a subscription to get only 4 years of OS and security updates. We are also looking into running Android on a Raspberry Pi but that would have to be open source and might be kinda janky. Plus, no guaranteed security updates. I thought it would be easier to find just a stick or a box with Android on it but that seems to be

Since the installation of Android 15, I'm now unable to set a preferred Passkey / Password service on the phone, and it says its being blocked by an IT policy, contact an admin.  Being the admin, and reviewing setting multiple times, there is no policy set that comes close to this.  Is there a way to allow this to be used in an enterprise, or is there no fix and it's a hidden policy?   

Hello, I am facing an error for a several months in the MC33ax from Zebra. I have an in-house app that was uploaded to Play Console, to be further linked to Microsoft Intune. The MDM is managing corporate devices by providing the app to many ones, as MC94, MC93 and MC33ax. However, everything works fine for 93 and 94, I can see the app in the Play Store, which is not happening to 33ax.In the Google Play Console, it seems that MC33ax is not part of the device catalog.Zebra support said something about reaching out GooglePlay Developer support to add the part number, and they said I should contact Android Enterprise. Is there someone able to provide assistance? Thank you in advance, Regards,

Hello We have been having an issue over the past few weeks/months where Android devices are randomly resetting. The phones are zero touch enrolled and managed by Intune via COPE, we apply configuration and compliance policies to these devices. One of these configurations enforces a device wipe after so many failed pin code failures. This is the only known wipe configuration set on the devices. We have exhausted the configuration side and do not see a root cause other than user error, however this is not really likely given it takes some effort to actually do this. From googling online, we can see that this may be an issue relating to the play version not updating correctly, is this still an issue? Random factory resets after devices complete GZT configuration. | Android Enterprise Customer Community - 2236 These devices are a mix of newly enrolled and also old enrolled devices. They have also been setup with Wi-Fi. Thanks

138 will be the last version of Chrome that will support both A8 and A9 according to this recent announcement. https://support.google.com/chrome/thread/352616098/sunsetting-chrome-support-for-android-8-0-oreo-and-android-9-0-pie?hl=en There are very small populations of these devices left in the wild but I personally still support quite a number of them. The entire Atlas family from Zebra including the TC51, MC3300, and VC80x devices all max out on A8 with no higher upgrades available. This likely will lead to forced upgrades to those devices, especially given how many modern apps are hybrid web apps dependent on the WebView and/or Chrome (Chrome is the System WebView implementation on A8). 

Hello community,I’m facing a situation where we need to set Device Owner (DO) mode on several company-owned Android devices that are already in use and have a Google account logged in.Constraints:- The devices are company property.- Factory reset is not an option due to important data stored on the devices.- We want to enforce MDM policies via Device Owner for security and compliance.Questions:Is it possible to set Device Owner mode on an Android device without wiping or resetting, when a Google account is already signed in?Are there any known solutions or MDM platforms/tools that can claim an already-used device into Device Owner mode without data loss?I would really appreciate any guidance, proven methods, or official references. Our goal is to maintain data integrity while ensuring the devices are properly managed.Thanks in advance!

Hello,We have Android phones included inMDM. I want to see the apps that drain the battery. The personal profile shows the apps that drain the battery. The applications in the job profile are not showing up. Is there any way to view this in detail? 

A few years ago we added an MDM configuration to our app, according to the straightforward guide Setup managed configurationPrevious month we released a new 15.0.0 version of our app, IQ SmartApp EnterpriseBesides other changes, in this release we removed one option from the MDM configuration XML, a deprecated boolean parameter. Indeed the XML validity wasn't broken, no related changes in the app Manifest or so on.However our customers started to complain, that app lost the ability to configure MDM parameters. Also, when adding the app to Approved list on MDM Solutions (we checked on HMD and TinyMDM), in the app details was lost a badge "Tis app offers managed configuration". If download AAB and/or APK from Google Play Console and unpack them, or open them in Android Studio, the required Android Manifest parameter "android.content.APP_RESTRICTIONS" is present and pints to MDM XML config file which is also present in the AAB or APK. If check the APK, taken from Google Play Con

If so, then upvote my feedback here: Implement persistent multi user feature on Android | Microsoft Feedback. No, this is not the same as Microsoft Entra Shared Mode. It uses Android's built-in user profile feature and is documented by Google here: Manage multiple users | Android Enterprise | Android Developers. Microsoft disables this feature on all enrollment profiles with no way to enable it.

Hi, My reseller has set-up an account linked to a corporate Google account.  When I try to login to https://partner.android.com/zerotouch using that account I get a "403, The account doesn't have permission to see this page. Contact your admin for access or use a different account." error. My reseller has confirmed the account is set up and is using the correct email address.  Who do I need to contact to get this resolved? Thanks

2 of our accounts got emails this morning that we have to verify our org address because it no longer matches.However, going through verification we get an error at the end to contact support.... going through the support system and answering their questions led to the below need help ASAP as it states we will lose all our apps on July 10th!!!

I have to add multiple work profile account in a single Android device how can it be done. Or can we make work profile as normal google mail to sign in multiple accounts? Help with the suggestion.

I'm just curious to know how other corporates doing OS patching. We at SAP only allow 2 latest OS versions which means today we only support Android 14/13.Our Android fleet is approx. 10 000 devices. Mixed Samsung and Google Pixel, no other manufacturers allowed.70% of our Pixel devices running already Android 1411% of our Samsung devices running already Android 14How about yours?

Hi everyone. May we know what might be the issue here. We are trying to bind an email address with Sophos Mobile (under Android Enterprise) and this shows the following error. Other email works fine.

Trying to follow this doc. We want to use InTune to control our corporate owned Android devices. https://learn.microsoft.com/en-us/intune/intune-service/enrollment/connect-intune-android-enterprise   At step 7, it has me click "Launch Google to connect now" and I just get "Unexpected error. Please wait for some time and try again." Tried multiple browsers, incognito, multiple accounts, etc. All same results.   We have a licensed Google Workspace tenant with Enterprise Standard licenses. The account has access to all Google apps/services. My account is both an Azure Global Admin and a Google Workspace Super Admin/Owner.   Sat on chat with Workspace/Android Enterprise support trying all the obvious things for 3 hours with no resolution. They finally gave up and just said "call Microsoft" which doesn't help, it's literally an error thrown by enterprise.google.com.   How do I get past this error to configure the connection?   (This post was edited to remove p