Forum Discussion

Krystina's avatar
Krystina
Level 1.5: Cupcake
2 years ago

Google Deleted Account that Links Managed Play Store

Hello all,   We're facing an issue with our Intune/Managed Google Play connector. Google has deleted the account set up specifically to connect to our Managed Google Play instance in Intune. This h...
Lizzie's avatar
Lizzie
Google Community Manager
2 years ago

Hey Krystina,

 

I hope you are doing well. 

 

Just to say I've just sent you a direct message to your community inbox. 

 

Thanks,
Lizzie

  • PatrickJ's avatar
    PatrickJ
    Level 1.5: Cupcake
    2 years ago

    Hi Lizzie,

     

    I encountered the same problem. Google account that linked to Microsoft Intune has been deleted. Currently my company's users failed to enroll new Android devices to Microsoft Intune. Could you also assist me, please. Thank you.

    • Lizzie's avatar
      Lizzie
      Google Community Manager
      2 years ago

      Hey PatrickJ,

       

      Good to meet you, thanks for your message here. I've just sent you a direct message in the community with some follow-up questions. 

       

      Hope to speak with you soon.

      Thanks so much,

      Lizzie

  • sgulbr's avatar
    sgulbr
    Level 1.5: Cupcake
    2 years ago

    hi Lizzie ! A little late to the party here, but we are experiencing the same thing. Suddenly our account linked between Intune and Managed Play have ended up in the deleted category. I saw it happened two days ago, and i hope its possible to recover it. I have been through all the steps listed on the recovery section, but i end up with the same message as others have already mentioned,  "Google doesn't provide another way to sign in to this account".

    An email was sent to the recovery e-mail adress notifying about the deletion, but i cant see how this recovery e-mail account can actually help me in getting the deleted account recovered. 

     

    Any help at all would be greately appreciated

     

     

    • Lizzie's avatar
      Lizzie
      Google Community Manager
      2 years ago

      Hello sgulbr,

       

      Nice to meet you. I've just sent you a direct message to your community inbox. 

       

      Hope to speak with you soon.

       

      Thank you,

      Lizzie

      • cdeguire's avatar
        cdeguire
        Level 1.5: Cupcake
        2 years ago

        Hi Lizzie ,

         

        We are also experiencing this same issue on 3 separate instances that were all built at the same time.  We reached out to Microsoft and they stated this has to be resolved here to move the account to a new linked account.  Any help would be appreciated.  Thanks!

  • mstrmke's avatar
    mstrmke
    Level 1.5: Cupcake
    2 years ago

    Hello Lizzie, 

     

    I have a client that is also having this same issue. We are working on contacting the EMM, but was hoping for some guidance. Thank you in advance! 

    • Lizzie's avatar
      Lizzie
      Google Community Manager
      2 years ago

      Hey mstrmke, thanks for your message. I've sent you a message via your Community inbox.

       

      Hope to speak with you soon.

      Lizzie