Forum Discussion

Krystina's avatar
Krystina
Level 1.5: Cupcake
2 years ago

Google Deleted Account that Links Managed Play Store

Hello all,   We're facing an issue with our Intune/Managed Google Play connector. Google has deleted the account set up specifically to connect to our Managed Google Play instance in Intune. This h...
aruppert's avatar
aruppert
Level 1.5: Cupcake
2 years ago

Lizzie 

We are experiencing the same issue as well. The google account linked to Intune was deleted and there is no way to recover it or re-create it.  We just discovered this when attempting to enroll a new staff member. 

 

We have created a support ticket with Microsoft Intune support as well.  Any guidance you can provide would be greatly appreciated. thanks!

  • Lizzie's avatar
    Lizzie
    Google Community Manager
    2 years ago

    Thanks aruppert for your mention. I'm sorry that you are experiencing this with your account. 

     

    It's good to hear you have contacted your EMM about this. One thing mentioned above is that to recover the account it has to be less than 30 days. So timing is very important. Do you think your account has been closed less than this? 

     

    I'll also send you a direct message here in the community so we can discuss more specifics. 

     

    Thanks,

    Lizzie

    • dvespasiano's avatar
      dvespasiano
      Level 1.5: Cupcake
      2 years ago

      Hi Lizzie , 

       

      I had the same problem. Do you know why google delete inactive accounts? What time it needs to google delete one account?

      Some of mine were deleted with 30 days inactive. 

      Asking because, guys here don't found this rule on documentation.