Forum Discussion
Not able to print from Google Docs
Hey Moombas
haha small but mighty team! 😎
We've attempted to replicate this issue on our end without success. It seems the next step would be for you to request your MDM to raise a bug report to Google. Once raised, they can escalate the ticket for further investigation.
Sorry I couldn't find a direct solution for you, but that would be the best option. 😊
Hi ReeceK,
so you have created a test file (docx) with Microsoft Office, copied to the device (if not created with their app) and opened with Google docs and able to print without doing any additional action/transformation of the file?
As said, this issue is only on docs and anyone here i spoke to (i aksed some other collegues to do it the same way (on their private devices!) i already provided) can replicate it instantly.
I don't see why our MDM should raise a ticket as i can replicate the issue on my private mobile (as my screenshots above show)!?
Just to add another example. This is taken right now from my private device (only available for 2 days):
Just came across this post, and here's more food for thought fwiw...
All our field guys on android have this same problem. After lengthy troubleshooting, the Google Team confirmed the issue is with Docs security rights on a local device, and that we'd have to wait until the next update before it would be resolved. Sounded good, but unfortunately that was 5 years ago, and the exact same problem still persists even after many OS and Docs version upgrades. We tried again during Covid, but had less success with Google help. We ultimately resolved it with a rather inefficient solution... that is, we must move the file off the local device to a google drive... then the print shows up and works fine. Our problem is that our workflow includes printer, cell phone and Docs out in the field and 50% of the time without internet, which makes this solution a 50% fail. I posted this info because this issue is definitely major and it seems overlooked for some reason, so hopefully more investigation and a more efficient resolution will occur.
Thanks for posting this here and also verifying from someone else 😉
And yes if you transfer the file to google drive it will be transferred into a Google docs document which works to print (as i stated here in the psot as well) but is not an option if you have thousands devie enrolled NOT using a real Google account.
