Forum Discussion

Flo's avatar
Flo
Level 2.0: Eclair
8 days ago
Solved

Playstore empty after enrollment

Hello, For the past two weeks, we have been experiencing issues during the enrollment of some of our devices. After enrollment, the Play Store is empty and no apps will install. This is a proble...
  • Flo's avatar
    3 days ago

    The issue was due to a managed configuration of an app.

    This managed configuration was pushed via API and contained a bundle array. In cases where one of the elements was of type "choice" or if one of the values was pushed as NULL, the configuration on the MDM would fail.

    The workaround was to remove the distribution of the app’s configuration pending an update that removes the "choice" type, in order to unblock the Play Store loading on the devices. 

    However, further analysis between Ivanti and Google is still needed to understand why a failure in an app’s configuration can cause a general problem on the device.