Forum Discussion
[Community poll] What are your thoughts on…Android Enterprise training?
Afternoon all,
This is a welcome topic.
I've been encouraging out EUD teams to complete the partner training on the academy for a few years and I've referenced it on JDs for roles in my team given its the only readily available option for us to use but its is a bit misaligned with the sort of roles and tasks we do with associate being a bit salesy and professional having the focus on OEM accredition etc.
There is such a leap from people who can support Android well to people that can support Android Enterprise well that i think some focused content that we can make madatory for the team would both help us in terms of supported training and learning for our T1/T2 teams but also support their understanding of how to serve our end users (and T3) much better.
This is really useful feedback here GreggH thanks for sharing. (Also, I hope you and Dean are doing well 🤩).
Regarding the leap in knowledge between supporting Android to Android Enterprise, do you find that there are key areas you feel members of your team need to know about ie. security foundations etc. I'm wondering what you would prioritise from a knowledge learning point of view?
We're all good thanks :)
Considering the elements I try to get the team to get familar with.- A general overview of Android Enterprise and where it sits alongside the EMM/MDM/UEM - keen for them to uderstand all elements even though we exclusively use Fully Managed Enrolments.
- Understand customDPC/AMAPI and how that gets and maintains policy on devices.
We like them to understand the various policy categories and controls, - OEM config - we use KSP - so understanding how that is different and how it benefits.
- How app config is used (and in particular for us, how the variables get updated when they change, such as a name change or email address change etc).
- Managed Google Play and RBAC (why the store looks different for different users)
- MGP/mainline/OS updates - how various channels and controls can work.
- Then for more senior colleagues we would get them to look at the support engineer pieces from expert - particularly ADB log interpretation.
For some of these we often get them to set a device up with testDPC and just play around with the various settings and see how they impact the device.
