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GMenzies's avatar
GMenzies
Level 2.0: Eclair
2 years ago
Solved

Factory Reset Protection and Captive Portals

A bit of background on this, we're currently moving to use COPE Enrolment for all of our devices after using BYOD Enrolment for devices purchased by our org.   Utilising BYOD we had issues with use...
jeremy's avatar
jeremy
Level 3.0: Honeycomb
2 years ago

Have you considered using a combination of Zero Touch + disabling factory reset on these devices?

Zero Touch will force enrolment into your EMM, and disabling factory reset will only let user reset using the device recovery mode.

 

It should be easier than having to manage FRP.

GMenzies's avatar
GMenzies
Level 2.0: Eclair
2 years ago

Hi Jeremy,

 

We're utilising Knox Mobile Enrolment today as we have Samsung devices, to clarify also our EMM is Intune, we wouldn't disable factory reset as we need a method for users to reset devices on their own if required. I also thought Device recovery mode doesn't let you bypass FRP?

 

Also would we not have the same issue with Zero touch? This issue happens before we even have a network connection.

 

Thanks for your help.