Forum Discussion

VKuts's avatar
VKuts
Level 1.6: Donut
2 months ago
Solved

MDM configuration became lost

A few years ago we added an MDM configuration to our app, according to the straightforward guide Setup managed configuration Previous month we released a new 15.0.0 version of our app, IQ SmartApp E...
App Management
EMM
  • Michael's avatar
    Michael
    21 days ago

    Hi VKuts​,

     

    Thank you for your patience while we have been investigating this issue.

     

    Our engineers believe this may be caused by a Wear OS variant of your app having a higher version number than your mobile variant in Google Play.

     

    By default Google Play removes MCM from non-mobile applications (Wear/TV). We are working on a way to prevent MCM from being removed from this specific app in the future and I will confirm back here when that has been completed.

     

    In the meantime if you publish your mobile app with a higher version than the Wear variant it will likely resolve this issue.

     

    Let me know if this helps.

jeremy's avatar
jeremy
Level 3.0: Honeycomb
30 days ago

This would be something to investigate on the Google Play side, but there is probably an issue with your managed configuration declaration, I would double check it to make sure it matches Google requirements