Forum Discussion
Samsung Devices: Can't call from a personal app
Hi weberda, Leank, rbzn, joe_g094 and clivinghouse (and welcome to the community!)
I've heard back from the team - they want to thank you for the detailed report and information you've provided.They are aware of this behaviour affecting Samsung COPE devices, and they understand the concern, particularly regarding the impact on emergency calling functionality.
Google located the root cause and fixed the issue with Q3 build, per our tests, it is not reproducible on Pixel devices with the latest build.
Please check with your device manufacturer when they are planning to release a firmware update to comply with the latest AOSP build.
For more details on build versions, please check this link: https://source.android.com/docs/setup/reference/build-numbers#source-code-tags-and-buildsI want to thank you for your collaboration and patience - much appreciated 😌
I hope this is helpful - please let us know how you all get on and if you need anything else from us!
Thanks again,
Emilie
Oh wow, thanks everyone for participating and sharing the information.
Would be helpful to hear which update we need to apply the fix the mention. As previously noted, we never managed to fully catch logs and everything because the workaround to reboot the devices was easier for endusers than having the issue and work with us to get all the data needed for further investigation :-/
On our side, I haven't received any further issue reports for weeks now. Seems to be fixed already?!
...because the workaround to reboot the devices was easier for endusers than having the issue and work with us to get all the data needed for further investigation...
Yeah we see this as well quite often ;) That's why we try to provide as less as possible workarounds but in your case it was definitley needed.
