Forum Discussion
ZTE Enrollment Profiles Issue
I do agree that ZTE isn't always an option for handheld scanners. But when sending in one for repair, you don't need to remove it from your ZTE portal. You just need to make sure no profile is assigned to it.
Upon return, you just need to reassign that profile. There is no need to delete it completely.
Thats not entirely true.
Ofc you can do that but in case of PCB swap (Zebra did this quite often on our end), IMEI/SNR will change so, you have to delete the old one latest you get to know that and ask reseller to add the new one.
And as the old PCB with your IMEI could already be repaired and re-used, your ZT-assignment could cause trouble to others. Thats why, from my knowledge, Zebra requests to remove devices from ZTP and not just removing the config.
And yes we had such cases with Zebra as well (also with Lancom for Switches as a side note) and could cause a lot of trouble, so i really recommend to do it as stated before to be friendly also to other customers who might get your old PCB.
oooh yes ofcourse. How could i've missed that. You are completely right. Thanks for correcting that! PCB's can indeed be replaced.
Wasn't aware that it was adviced by Zebra to do it that why, but i'm not familiar with their repair processes. Will have to ask them to see how they handle this. But makes sense what you say.
Apologies for being so short sighted on this one 😅
No problem, thats why we hgave those discussions ;)
Yeah as i mentioned before but didn't know where to look this up officially. Thanks for that mattdermody .
