Samsung Devices: Can't call from a personal app

Hello everyone ZoRaC​ weberda​ Raman01​ BarryTheUnbrave​ Moombas​ 

I've heard back from the team and they've confirmed that they are seeing this issue across multiple customers using Samsung A-series devices. This seems to be a specific Samsung issue regarding cross-profile permissions.

To resolve the conflict, they suggest to apply these changes to your InTune configuration:

• Enable Cross-Profile Sharing: In your Work Profile restrictions, set ""Data sharing to personal profile"" and ""Search work contacts"" to Allow. This prevents the Dialer from getting stuck in ""Work Only"" mode.
• Allowlist the Dialer: Add com.samsung.android.dialer as a required Android Enterprise system app.

They're advising to apply Step 1 to a test group first.

If the error persists after 24 hours, we may need to escalate this to Samsung.

Could you please try the above tests and report back when you've done so? 

Thanks, 

Emilie