Forum Discussion
Samsung Devices: Can't call from a personal app
Hi weberda, Leank, rbzn, joe_g094 and clivinghouse (and welcome to the community!)
I've heard back from the team - they want to thank you for the detailed report and information you've provided.They are aware of this behaviour affecting Samsung COPE devices, and they understand the concern, particularly regarding the impact on emergency calling functionality.
Google located the root cause and fixed the issue with Q3 build, per our tests, it is not reproducible on Pixel devices with the latest build.
Please check with your device manufacturer when they are planning to release a firmware update to comply with the latest AOSP build.
For more details on build versions, please check this link: https://source.android.com/docs/setup/reference/build-numbers#source-code-tags-and-buildsI want to thank you for your collaboration and patience - much appreciated 😌
I hope this is helpful - please let us know how you all get on and if you need anything else from us!
Thanks again,
Emilie
Hi weberda, Leank, rbzn, joe_g094 and clivinghouse (and welcome to the community!)
I've heard back from the team - they want to thank you for the detailed report and information you've provided.
They are aware of this behaviour affecting Samsung COPE devices, and they understand the concern, particularly regarding the impact on emergency calling functionality.
Google located the root cause and fixed the issue with Q3 build, per our tests, it is not reproducible on Pixel devices with the latest build.
Please check with your device manufacturer when they are planning to release a firmware update to comply with the latest AOSP build.
For more details on build versions, please check this link: https://source.android.com/docs/setup/reference/build-numbers#source-code-tags-and-builds
I want to thank you for your collaboration and patience - much appreciated 😌
I hope this is helpful - please let us know how you all get on and if you need anything else from us!
Thanks again,
Emilie
Hi Emilie_B
thanks your updates on this, highly appreciated.
I am not very familiar with the tags and code names on Android builds. Can you elaborate "fixed with Q3 build"? The latest build ist SMR 2025-12-05 (android-16.0.0_r4)?
Thank you!
Br
Daniel
I just reached out to Samsung B2B-support about this, asking when they expect to release an update with this fix for the S23.
The incompetence from their support is unbelivable...
- First response was to open a ticket through Samsung Knox Admin Portal.
We don't use Knox and don't have an account there. - Second response: "We have checked, and since the issue you are experiencing is related to Intune policy, we recommend that you contact Intune support directly for specialized assistance. They will be best equipped to handle any questions or issues related to the policy."
- I told them once more that this is a known Android issue and that Intune-support can't help me with this, and that it is confirmed fixed in latest Android-build and that all I have asked is when they expect to release an update including that fix, this was their response:
"After double-checking, we have noticed that the issue you are experiencing is not related to Samsung, so we recommend that you contact Intune support directly for more information about their policies, as they will be best equipped to assist you with your inquiry."
Has anyone else gotten any useful out of Samsung about this?
- First response was to open a ticket through Samsung Knox Admin Portal.
