Samsung Devices: Can't call from a personal app

Hello Daniel,

I'm having the same problem on a colleague's Samsung A34. It sometimes works again after a reboot, but the problem reappears shortly after. We haven't found the cause of the problem. Have you found a solution?

Benjamin

same here, two users reported this pop-up on a Company Owned with work profile Samsung. Gone after reboot

What MDM, also recommend reporting this to Samsung since it looks like a Samsung error and not Android error.

Hi weberda​ - hope you're well! 

Just wanted to follow-up and see if you had been in touch with Samsung; did they help you solve this issue? 

Keep us posted if you can 🙂

Emilie 

Hi Emilie_B​ 

raised a case with Samsung but the affected users are not willing to wait for any bug reports to be taken but a quick resolution (device reboot) to get the phone call feature back on their mobiles.

So far we did not catch a scenario where the debug policy was applied and the issue re-raised. The case has been closed as we were not able to report the requested data :-(

But, we did not receive any more reports about this issue in about 2-3 weeks now.

For now, nothing else I could provide unfortunately.

Daniel

Hi everyone,

we’re experiencing exactly the same issue with our users – also Samsung A-series devices managed by MS Intune with company owned work profile. A reboots temporarily resolves the issue here as well, but it comes back after some time.

weberda​ you mentioned something about a debug policy related to this behavior?
Could you please share more details about this – what it does, and how it can be enabled? Maybe it helps us to further troubleshoot the issue.

Thanks,

Patrick

We are facing the same issue for some time now Emilie_B​ 

The issue occures sometimes on our Samsung devices managed in COPE Mode.

As we are migrating from Omnissa WS1 to MS Intune, we face the issue on phones no matter on which emm they are enrolled.

Rebooting the affected devices also works on our end. We opened an ETS Ticket (Samsung) on 30.Oct.

We have two users with the samme problem the last week.

Both are running:
Operating system version: 16.0
Operating system build number:
BP2A.250605.031.A3.S901BXXUJGYJ3 or
BP2A.250605.031.A3.S916BXXS8EYJ3
Security patch level: 2025-10-01

MDM is Intune.

They are enrolled as personal owned with Work Profile.

One is a Samsung Galaxy S22 5G SM-S901B and the other is a Samsung Galaxy S23 Plus 5G S916B.

Hi everyone,

Over the past couple of months, we’ve also received multiple reports from users that the Phone app on COPE devices (Samsung A-series) displays the following message:

"Can't call from a personal app – Your organization only allows you to make calls from work apps."

Workaround: Restarting the device temporarily resolves the issue.

However, in most cases, the problem persists or reoccurs after some time, and a reboot only provides a short-term fix. This is impacting the personal section for users and negatively affecting the overall customer experience.

Affected Devices:

• Model: SM-A166B | Android: 16 | Security Patch: 2025-10-01
• Model: SM-A166B | Android: 15 | Security Patch: 2025-07-01
• Model: SM-A155F | Android: 15 | Security Patch: 2025-09-01
• Model: SM-A145R | Android: 15 | Security Patch: 2025-08-01

If anyone have any solution or in future, we have any solution please provide to all of us. 

Thanks Emilie_B​ 

We have checked with our EMM (MS-Intune).

This is what they told us

"According to our backend team 

They have discussed this issue with Google team , and they acknowledged that “this issue was a bug on Google side, and they have applied the fix. Google mentioned the fix will be included in their release during the third quarter of the year, and customers will have the expected experience after then if they upgraded their OS version. ”

Please work with Google if the latest update already released and you are still impacted.

As for Intune we don't have any influences on this issue"