Forum Discussion

Level 1.5: Cupcake

2 years ago

Unable to change configuration via CSV method for devices uploaded to Zero Touch customer portal

Hello, Until earlier today, I was able to upload existing devices via .csv with a view to changing their configurations. This is because our resellers are unable to choose which configuration to ...

Level 1.5: Cupcake

2 years ago

Hello Lizzie,

Still exactly the same situation unfortunately, just tested it again this morning.

Thanks,

James

Lizzie

Google Community Manager

2 years ago

Hey jtp,

Thanks for getting back to me. I'll ask a few folks internally to see what they think. Just to check have your resellers put in a ticket with the Zero-touch team?

Thanks again,
Lizzie

jtp
Level 1.5: Cupcake
2 years ago
Hey Lizzie,

Thank you. As this issue does not affect the resellers, they do not have a ticket in. They are unable to influence which configuration to use so this doesn't apply to them (though that is a separate access related issue).

Thanks,
James
- Lizzie
  Google Community Manager
  2 years ago
  OK, thanks jtp. I've just sent you a direct message in the community to get a couple of extra details (you can access your community inbox by clicking on the envelope in the top right corner of your page). Thank you. 😀