Forum Discussion

Prathik's avatar
Prathik
Level 2.0: Eclair
6 months ago

Application report not getting collected on Xiaomi mix fold devices

We have couple of users who have the Xiaomi Fold device and in the application report section of status report notifications we are only getting the android device policy app. None of the other applications are getting returned. Is this a known issue? How can we debug the issue? I was not able to see anything obvious in the device logs.

We are getting the full application report for the other devices.

Devices
Management

3 Replies

  • Lizzie's avatar
    Lizzie
    Google Community Manager
    6 months ago

    Hey Prathik,

     

    Great to see you back in the community - how are you? I hope you are doing well. 

     

    Thanks for highlighting this. Have you contact your OEM directly about these devices, they might be able to help work out what is happening here. Is this happening on any other devices? And has this problem always been like this or has this issue just started?

     

    As a side note, checking in the Android Enterprise Solutions Directory this specific device doesn't look it's gone through AER (Android Enterprise Recommended) validation yet - this might also be helpful for your OEM to submit this device to go through this process. 

     

    Hope this is a useful starting point. Speak to you soon.

     

    Thanks,
    Lizzie

  • sarathm's avatar
    sarathm
    Level 1.5: Cupcake
    4 days ago

    Hi Lizzie, 

     

    Thanks for reply and we couldn't get any reply from OEMs. Our employees are impacted using these devices. Do you have any recommendations or channel with OEMs ? 

    • Emilie_B's avatar
      Emilie_B
      Google Community Manager
      3 days ago

      Hi sarathm​ and welcome to the community! 

       

      I’m sorry to hear that you could not get any reply from your OEM. 

       

      It might be worth contacting Xiaomi OEM if possible -  Xiaomi would know if these are the only logs intended to be collected by its devices and, if there are any discrepancies, Xiaomi can report it to Google and work alongside support in determining the issue.

       

      Prathik​ do you have an update on what happened your end?