Smart watch notifications for work profile are being blocked by Android Management Policy

Prathik
Level 2.0: Eclair

Hi,

Few of our work profile customers are facing issue accessing work profile notifications on their smart watches. This used to work before and it stopped working few weeks back. We have not done any changes to the Android Management API policies and are not sure what is causing this. Is there a specific policy setting applicable for this that we need to enable? Attached few screen shots.

Prathik_0-1727732784577.pngPrathik_1-1727732807771.png

Thank you.

1 ACCEPTED SOLUTION

Prathik
Level 2.0: Eclair

We were able to enable it by using the personalAppsThatCanReadWorkNotifications setting. We had to add the applications supporting the smart watches into this field. And it works. Thanks for the support.

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10 REPLIES 10

Prathik
Level 2.0: Eclair

We were able to enable it by using the personalAppsThatCanReadWorkNotifications setting. We had to add the applications supporting the smart watches into this field. And it works. Thanks for the support.

Hi! Awesome to hear it! Do you know or somebody how can we set it in intune? 

Soooner
Level 1.5: Cupcake

Hi, just wondering if you figured out how to resolve this via Intune? We're having the same issue. 

Hey, we share the the same issue. Smart watch cannot see/get the notifications if device is enrolled as COPE. I'll check with Microsoft how to get this set in Intune.
If anyone already have the info, please share.

thanks
Jarmo

Lizzie
Google Community Manager
Google Community Manager

(@Timmy@Rakib just highlighting this post here from @jarmo_akkanen in case you might know more on this? Thanks so much)



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Rakib
Level 2.2: Froyo

Thanks for the heads up @Lizzie, I have not got any notification from our users and I have personally not enabled any notification on my Garmin Watch, I get enough interruptions on my phone and other arenas. But I will test it. @jarmo_akkanen  you have only tested this on COPE right, we have mostly BYOD and some COPE,

Hi @Rakib 

Thanks for your reply, much appreciated!
 
Notifications works on Pixel watch (other watch brands as well) when device is enrolled as BYOD. 

Sometimes, might require to install the same Work Profile app on your personal profile. For example Outlook app. No need to set it up or have a personal Outlook account, just the app installed in personal profile.
I just tested with MS Teams and it's not installed in my personal profile and I am still receiving Teams notifications on my Pixel watch. What's important is to enable notifications on your Work apps and of course in the watch settings app itself

Need to ensure that notifications for each app to be synced with watch is enabled on your phone paired with watch in "Settings - Notifications - app notifications".

Problem is the COPE enrolled devices paired with watch. We have all corporate owned devices enrolled as COPE and this generates lot of complains from end users.


thanks
Jarmo

Lizzie
Google Community Manager
Google Community Manager

This is great to hear, thanks for the update @Prathik. I hope you don't mind, I've marked your response as the 'Accepted Solution' - it then might help others if they have a similar problem. 

 

Thanks again. 



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Lizzie
Google Community Manager
Google Community Manager

Hello @Prathik,

 

Great to see you back in the Community. I hope you are doing well. 

 

Are all your customers with work profile (under the same policy) having this problem with notifications or just a subsection? 

 

@Moombas@jasonbayton@Michel any ideas what may have changed here? (Thank you)



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Moombas
Level 4.1: Jelly Bean

Hi Lizzie,

can't help here as we don't use BYOD/COPE and because of this even no experience with smart watches being connected to it.