Forum Discussion

Level 1.5: Cupcake

12 months ago

Unable to change configuration via CSV method for devices uploaded to Zero Touch customer portal

Hello, Until earlier today, I was able to upload existing devices via .csv with a view to changing their configurations. This is because our resellers are unable to choose which configuration to ...

Google Community Manager

12 months ago

Hey jtp,

Thanks for getting back to me. I'll ask a few folks internally to see what they think. Just to check have your resellers put in a ticket with the Zero-touch team?

Thanks again,
Lizzie

jtp

Level 1.5: Cupcake

12 months ago

Hey Lizzie,

Thank you. As this issue does not affect the resellers, they do not have a ticket in. They are unable to influence which configuration to use so this doesn't apply to them (though that is a separate access related issue).

Thanks,

James

Lizzie
Google Community Manager
12 months ago
OK, thanks jtp. I've just sent you a direct message in the community to get a couple of extra details (you can access your community inbox by clicking on the envelope in the top right corner of your page). Thank you. 😀