Forum Discussion

Moombas's avatar
Moombas
Level 4.1: Jelly Bean
2 years ago

Not able to print from Google Docs

Hi all,   we provided Google docs, sheets and slides to our devices. We set managed app config (allow of using printing api and usage without Google account). We noticed now that printing is poss...
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ReeceK's avatar
ReeceK
Former Community Manager
2 years ago

Hi Moombas ,

 

Happy Friday!

 

Your insights got me thinking: 

  • Do you suspect any unique settings or configurations on managed devices causing the compatibility mode issue with Google Docs?

  • Could differences in Google Docs versions between your private and managed devices be playing a role here?

  • Just to confirm, you mentioned the issue doesn't arise with Google Sheets, correct?

Lastly, despite having to include a normal account, are you able to print now? 😅

 

Thanks for getting back to me on this.
Reece

Moombas's avatar
Moombas
Level 4.1: Jelly Bean
2 years ago

ReeceK I unmarked my prior post from being a solution as it's not.

The issue more likely seem to be that sheets and presentations allow to print xlsx and pptx files created by Microsoft Office but docs doesn't allow it for docx created by Microsoft office.

So in my opinion this is an app issue (somehow) independent from managing a device even i have more possibilitys inside the app if it's unmanaged.

 

So, my request is more: Get it fixed, that i can print docx documents from Google docs which are originally from Microsoft Office and not transformed into a Google docs (or even back) which is the case for the other 2 mentioned Google apps.