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GreggH
Level 2.0: Eclair
Joined 3 years ago
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Re: [Community poll] What are your thoughts on…Android Enterprise training?
We're all good thanks :) Considering the elements I try to get the team to get familar with. A general overview of Android Enterprise and where it sits alongside the EMM/MDM/UEM - keen for them to uderstand all elements even though we exclusively use Fully Managed Enrolments. Understand customDPC/AMAPI and how that gets and maintains policy on devices. We like them to understand the various policy categories and controls, OEM config - we use KSP - so understanding how that is different and how it benefits. How app config is used (and in particular for us, how the variables get updated when they change, such as a name change or email address change etc). Managed Google Play and RBAC (why the store looks different for different users) MGP/mainline/OS updates - how various channels and controls can work. Then for more senior colleagues we would get them to look at the support engineer pieces from expert - particularly ADB log interpretation. For some of these we often get them to set a device up with testDPC and just play around with the various settings and see how they impact the device.16Views2likes0CommentsRe: [Community poll] What are your thoughts on…Android Enterprise training?
Afternoon all, This is a welcome topic. I've been encouraging out EUD teams to complete the partner training on the academy for a few years and I've referenced it on JDs for roles in my team given its the only readily available option for us to use but its is a bit misaligned with the sort of roles and tasks we do with associate being a bit salesy and professional having the focus on OEM accredition etc. There is such a leap from people who can support Android well to people that can support Android Enterprise well that i think some focused content that we can make madatory for the team would both help us in terms of supported training and learning for our T1/T2 teams but also support their understanding of how to serve our end users (and T3) much better.60Views3likes2CommentsRe: [FIXED] Service Announcement: Available work apps missing in Managed Play Store on device
I echo this experience mentioned above. Last week we had a session setting up 40 new devices (Samsung XCover 6 Pro on Android 13) via KME and 10 of the devices were demonstrating this fault with the play store cache clear not remedying it.14KViews1like0CommentsRe: Managing Public App availability
Hi Moombas , Appreciate you taking the time to respond. I don't think getting the APKs will really help us, whilst we can deploy these with Workspace One, it doesn't align with our User Experience principles and doesn't account for the installation restrictions in upcoming versions of Android. I completely agree that this less of issue with the bigger brands (although BBC News was one of our approved apps that moved to a different appID and "went missing" from Managed Google Play), we do however have a fair number of niche apps for our industry and these tend to be slower on the uptake. Looks like I might be relying on robots for this activity 🤖.2.7KViews0likes0CommentsManaging Public App availability
Hi All, Just looking to see how you are all managing the public apps you have approved into your UEMs from Managed Google Play. At the moment I am aware of two potential pain points that my team don't have a solution for: Apps that are approved to UEM but no longer published to or available in Play, which has impacted us a few times in the past as we haven't been able to proactively identify and find a replacement product. Apps that are approved but don't meet the minimum SDK API for Android (admittedly an anticipated problem with the Android 14 change but we have no current way to be proactive on this either) We currently have over 80 public apps approved for various roles in our organization so keeping on top on them is a challenge, especially as we can only see a manual approach just wondering if anyone has any particular recommendations before I set the RPA team on it to look at a) does the URL still resolve and b) what is the "requires Android" version to try and provide us some more near real time insight.2.8KViews0likes4CommentsApp Config Feedback - Chrome for Android
Hi All, We have been making good use of App Config Feedback with Knox Service Plugin but find it unusual that Chrome doesn't seem to offer the feature despite coming from the Google stable. As Chrome has extensive policy options in app config - are there any plan to add the feeback channel to the product (or are we missing something in how we have set it up?)1.7KViews0likes1Comment