Android Enterprise General Discussions

 

Hello team,Right now i am in a huge trouble as my zero touch account is terminated and i am not able to unclaim the registered devices.Android enterprises team had sent us the mail on 27th of feb 2025 and they mentioned about the termination of zt customer account will be effective from 12th of may 2025. But they did not mention that the imei number will  not be unclaimed after that.Kindly help me in this regard.Because the reseller account is also being terminated with this.So we have nothing to unclaim the devices.Kindly help us to recover our customer account as we are in trouble.

Issue: We are unable to connect an external fingerprint scanner on KIOSK mode while scanner is working fine in non-kiosk mode. Below is the policy. With this same policy we are able to connect to external scanner when we just change from KIOSK to Force_Installed. https://api.npoint.io/15f073eed7df2239c25a

I need help. When enrolling a device on Intune, we are getting stuck on the Choose Device category page where it does not allow us to press the OK button.  We have two vendors supplying us phones and the issue is happening with both vendors (devices are Pixel 8s and 9s). Please help!

Hey! I noticed a little bug today and wanted to ask if anyone else is experiencing this. With the update to Play Store 46.1.37-31 [0] [PR] 755161904, a push message informs you that Google Play Services must be updated. With a COPE device, this only occurs in the work profile. Even if Google Play Services is updated to the latest version (25.18.33 (190400-756823100)), the message appears as soon as you open the Managed Play Store. @Lizzie Is there anything known here? The Managed Play Store works normally despite the warning in the push message. I would also have logs if required.

We have recently noticed on our managed devices that are currently on Google Play Service v25.18.33 get the following error when running Managed Google Play Store app on devices. Notification appears as soon as we open the Playstore app. It says the following:  "Update Google Play Services:Google Play Store wont run unless you update Google Play Services." At the same time we are noticing that some devices are not seeing one of our custom work managed app we have deployed from our Managed Google play store. This seems to happen just around the same time the above issue. Can this be investigated.

Estou buscando monitorar coletores de dados com o objetivo de capturar a telemetria e os alertas desses dispositivos, focando nos principais players do mercado, como Zebra, Honeywell, entre outros que utilizam Android.Gostaria de saber como posso adquirir documentos ou materiais que abordem esse tipo de gestão.

Dear Community, I have a problem signing in to the Google Account that we are using for Intune.When trying to sign in we only get an error.It seems that the MFA method changed from Phone Call to SMS, and the registered number is from a VoIP system that can't receive SMS. Other account recovery methods don't work as we don't have enough information for recovery. Is there any chance that a support employee can help or swap the MFA method back to a phone call? Best regards,Thomas 

Hello All We have a problem with our Android devices enrolled as kiosk devices with Microsoft Intune.We set up SCEP and NDES to get certificates. All is set up correctly (We opened up a Intune support ticket for this issue, after 6 months the conclusion was that it is not an Intune issue, MS recommended to open up a Android support ticket..)We us a wifi profile, with al the recommended settings. Wifi profile comes trough on the device. But the settings are not filled in. We give the options like outer identity and use scep profile as user cert, but we still need to manually adjust the wifi profile. (despite the fact the wifi profile is applied correctly). we used this to setup our WiFi enterprise profile : https://learn.microsoft.com/en-us/mem/intune/configuration/wi-fi-settings-android#enterprise We use Zebra devices, so they use the oemconfig. we only use our oemconfig for specific settings. General settings, like wifi, we set up those trough Intune configura

Android has come a long way since its early days, evolving from a basic smartphone OS to a powerful platform that powers billions of devices worldwide. With every major release, we see improvements in performance, security, design, and user experience. From Android’s open-source flexibility to the introduction of Material You and AI-driven features, the platform keeps pushing the boundaries.One of the strengths of Android has always been its customization. Users love being able to tweak their device—from launchers and widgets to ROMs and root access. However, as Android becomes more polished and secure, some of these freedoms have become more limited. Is the trade-off worth it?Another topic worth exploring is Android’s fragmentation. While it gives manufacturers flexibility, it also creates inconsistency in updates and app performance. With initiatives like Project Treble and Android One, Google has made strides, but are we seeing real results? And now with AI integration, foldabl

I'm trying to deploy a Managed Google Play app on Samsung Galaxy tablets using Intune.The devices are enrolled as Corporate-owned with a work profile. The app is uploaded to the Play Console, approved by Google, and synced with Intune, but it's not deploying. Intune reports the devices as not applicable, and the app isn't visible in the work-badged Play Store.I've tried different assignment settings, switching between "required" and "available," and tested both user-based and device-based groups separately. I also experimented with BYOD enrollment types, but none of these approaches worked.

Hello Everyone, I've noticed that the OnePlus Nord CE4 is not included in the Android Enterprise Recommended (AER) devices list, which can be found here: https://androidenterprisepartners.withgoogle.com/devices/#!?search=Oneplus. While the OnePlus Nord CE3 and CE4 Lite are currently listed, I'm curious to know when the OnePlus Nord CE4 might be added. Could someone provide insight into whether the OnePlus Nord CE4 will be added to the AER list in the near future? Your guidance would be greatly appreciated.

Is there a way to skip the "setup using another device" wizard screen?  We don't see the benefit of showing up this option, on company environment, having MDM managed devices with Zero touch enrollment setup. That screen is specifically, the 3rd screen, when setting up a new device, after selecting the language and the insert SIM card instrucctions screens. As those screens are right before the Network setup screen the device won't be able to connect with Google services to get MDM server and the custom profile, so not sure how to disable it? Thanks

Good afternoon,We are experiencing significant delays in getting our Google Play account verification approved, which is critically impacting the launch timeline for our application. We have submitted the requested documentation multiple times, but we continue to receive feedback stating that the name and address on our documents do not match those listed in our Duns and Bradstreet profile.After thoroughly reviewing the provided documents and cross-checking them against our Duns and Bradstreet information, we have found no discrepancies. Despite resubmitting the documents twice—each time including links to our official company listing in our country—the issue remains unresolved. We are now approaching three weeks without any clear guidance or resolution, despite Google’s stated turnaround time of up to two days.We have attempted to seek clarification through several support channels, including the contact request form, the Payments Profile Manager, and chat support, but the responses h

My team uses AMA API to managed devices. As part creation of enrollment token we push some applications and managed configuration to those applications as part of the policy. But we are noticing that this is not very reliable. We have many user stories where the app gets installed but the managed configuration is missing. This doesn't happen on all devices but the occurrence of this has been increasing. Is there any known issue or SLA on how long it takes for the managed configuration to be pushed? We have an Application that is set as Required for Setupin the policy. This Application has managed configuration setup, which is required for App registration. This is missing by the time app launches and app registration fails and consequently the work profile provisioning fails.

Verizon reseller is configured, and all other devices show up a day after the order is placed with no issue. Google pixel 9, Samsung Galaxy s24 FE, just not the Google Pixel 9a.Any idea why a specific phone model won't load?

Hi, I have enrolled 2 samsung devices to intune using the Corporate-owned devices with work profile and assigned many applications to the devices. However, 1 specific application has failed to install stating the "country or region doesn't support this application." This is strange because in the same tenant I have other samsung devices enrolled as BYOD which is assigned this same application can install.  I tried to reach out to intune support and they cannot do anything about this and asked me to raise ticket to google and I don't really know where I can raise the ticket to google regarding. Please help as I have to figure this out and deploy the application. PS: This application is available in the play store for the region and country. So the error message doesn't make sense. Thank you

Hello everyone,   I wanted to take a moment to highlight that today, April 22nd 2025, is World Earth Day. In recognition of this, I'm sharing a video I found last year (August 2024) that offers an interesting look at the packaging redesign process for Pixel.    While sustainability hasn't been a common topic of conversation here in the AE Customer Community much yet, I know from speaking with several of you that it's a consideration for many.   I thought today would be a good opportunity to start a relaxed discussion around sustainability and generally the circular economy at work. I'd love to hear any tips, experiences (including challenges), and even the small, collective actions you take that can make a significant difference (at work or in your personal life).   For example, thinking on devices - do you have any particular habits to extend the lifespan of your devices? Perhaps you have a minimum requirement for the number of operating s

Just bought a Galaxy S25 Ultra a few weeks ago and unfortunately I'm not able to create a work profile with MS Intune. I've tried all workarounds that I found on Reddit and Samsung community (https://us.community.samsung.com/t5/Galaxy-S25/New-S25-Ultra-Unable-to-setup-work-profile-using-company-portal/td-p/3126410/page/29). I think that this can be related to some Android Enterprise support because I could not find any reference of the models when searching for it. Does anyone else are having issues when trying to create a work profile on S25 series?

Hello! Everyone,Greetings of the day!I would like to have some information about the Android device management API. I'm developing an solution using Android Management apis for my client. I've gone through the documentation and all the device APIS they have. My client has a plan to launch 5000 devices initially which can be upto 50,000 in future. I've read somewhere in google documentation about the quote of request uses. My question is, Does google have an api request quota or a limit to enroll the number of devices?Does it come under paid plan or is there any restriction? I just want to have complete/full information about this before we start integrating this solution. Can anyone help me with my questions?

We have an application published on the play store that is used as require for setup app, I have different channels in play console, production and beta/closed.  In AMAPI policy, we can set "accessibleTrackIds": [ string ] so that a particular channel is used to download the application. Here is the issue, when we go to the advanced settings in the play console for the app and turn on Managed Google Play, it shows that the app will become private and this can not be undone. Is this the way or we can use the public application's testing channel by specifying its track id in the policy and it will download for eg. if beta is added then it will download the beta channel app and if there is no track id mentioned then it will default to the production application?  Another thing is that, how to get the track id in case we can do this?

In my situation, I need to use google map apk in my kiosk launcher.Sometimes I need to open chrome but keeping google map navigation. Otherwise,  it seems google map apk pip not work while entering lock taks mode via my kiosk launcher. Is there any way to cowork pip and lock task mode? 

Hey Guys,I am enrolling  a device in my MDM app as  profile owner. A work profile was created but the MDM app with the device admin privilege  is missing from the work profile . Has anyone come across such an issue before? If yes any help would be really appreciated .This is a Samsung M05 .Android 14 device.

Hi everyone,I'm trying to set up device enrollment for Android devices, possibly for corporate or enterprise use (such as Android Enterprise/Zero-touch/Work Profile enrollment). However, I'm running into issues with device compatibility or support for enrollment features. Can anyone help clarify:What are the general requirements for a device to support corporate/work profile or Android Enterprise enrollment? Are there specific Android OS versions or manufacturers that limit this functionality?Appreciate any insights or guidance! Thanks in advance.

Hi, We've been using a Managed Play Store Web App set to "Fullscreen" deployed to Samsung Galaxy Tabs using Knox / Intune for a couple of years now. Running in Corporate Dedicated / KIOSK mode Multi App (to have QuickSupport available as well). Recently we're seeing devices (a pattern emerges of this applying to all freshly rolled out devices, although we've seen it on ~5% of older devices as well) where the Web App doesn't open up in full screen mode anymore. No redirects are happening and all content is being loaded from the Web App URL (meaning no external calls). What should we chase next in troubleshooting?