Forum Discussion
Device Owner Enrollment Error: “Organization Has Reached Its Usage Limits” Even With Zero Devices
Hi everyone,
I’m trying to enroll a fully managed Android device using the Android Management API. I generate an enrollment token, create the QR code, factory reset the device, and start the QR-based provisioning process. Everything works until the Android Device Policy step, where I get the following error:
“Since your organization has reached its usage limits, this device can’t be set up.”
I am unable to get past this point.
Here is what I have already checked:
- Listing devices through the API returns an empty list. There are no enrolled devices at all.
- Billing is active on the cloud project and the Android Management API is enabled.
- Enterprise creation works, policies return correctly, and I can generate enrollment tokens without any issues.
- The device is correctly factory reset and the QR scan is working as expected.
- I tested with both a Workspace-based enterprise and a Gmail-based enterprise. The same limit error appears on both, even though both enterprises have zero devices.
- I moved the cloud project under my organization in Google Cloud to avoid any project-level quota problems.
Based on everything I have checked, it appears that the enterprise (or account) has been automatically restricted to a device quota of zero, and the restriction has not lifted even after several days.
I would like to understand the following:
- Is this quota lock normal for new enterprises, and how long does it usually take to lift?
- Is this quota tied to AMAPI commercial approval?
- Is it expected that zero devices can be enrolled before approval?
- Is there any way to request a quota review so that at least one test device can be enrolled?
I am building a commercial EMM solution and simply need to test device-owner provisioning on a physical device, but I am currently blocked by this limit.
Any guidance from the community or anyone who has dealt with the same situation would be greatly appreciated.
Thank you.
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