Forum Discussion
Krystina
2 years agoLevel 1.5: Cupcake
Google Deleted Account that Links Managed Play Store
Hello all, We're facing an issue with our Intune/Managed Google Play connector. Google has deleted the account set up specifically to connect to our Managed Google Play instance in Intune. This h...
Lizzie
2 years agoGoogle Community Manager
Hey Krystina,
Thanks again for sharing this here in the community.
The best thing for you to do here is to contact your EMM provider and ask them to open a ticket with us, as we need some specific information (including your Enterprise ID and old/new email address).
As Jason mentions in order for it to be recovered it needs to be actioned within 30 days, so I would mention this to your EMM.
Also to add, once this is all recovered you might want to explore adding a secondary owner to the account, more details can be found here.
I hope this helps and I'm sorry that you have experienced this. Do let me know how you get on if you can.
Thanks so much,
Lizzie