The ability to apply a managed configuration to Gbaord has disappeared. We think this is due to a recent change to the Gboard app where Google has removed this ability. Environment:MDM = Omnissa Workspace One UEM (we are also hearing reports of this impacting SOTI customers as well)Rugged Zebra Mobile devices, majority running either A11 or A13Leads:Managed App configs are still present on Chrome & ServiceNow Now Agent, hence why we believe this is not an MDM Console issue. We have escalated to Omnissa support anyway, who have in turn escalated to Google.Is anyone else seeing this issue?

Hey badams1, AndroidE, mattdermody, Stefano, Magcho, Alex_Muc, Moombas, jeremy, Flaviano, Sulander, Kraeutergarten, I think we have lift off! 😀 🤞🚀 A fix has just been pushed for this, it could take a few hours to start coming through on your side, I wondered if you could validate and let me know if you see any change please? Massive thank you for all the feedback you've given this has been really helpful. Looking forward to hearing from you. Thanks, Lizzie [Will mark this as an 'Accepted solution' to highlight this at the top of the topic - but this is still pending validation - please still reply below - thank you]

Forum Discussion

badams1

Level 1.6: Donut

4 months ago

Solved

Managed configuration to Gboard has disappeared from MDM

The ability to apply a managed configuration to Gbaord has disappeared. We think this is due to a recent change to the Gboard app where Google has removed this ability.

Environment:

MDM = Omnissa Workspace One UEM (we are also hearing reports of this impacting SOTI customers as well)
Rugged Zebra Mobile devices, majority running either A11 or A13

Leads:
Managed App configs are still present on Chrome & ServiceNow Now Agent, hence why we believe this is not an MDM Console issue.

We have escalated to Omnissa support anyway, who have in turn escalated to Google.

Is anyone else seeing this issue?

omnissa workspace one

soti mobicontrol

Lizzie
3 months ago
Hey badams1, AndroidE, mattdermody, Stefano, Magcho, Alex_Muc, Moombas, jeremy, Flaviano, Sulander, Kraeutergarten,

I think we have lift off! 😀 🤞🚀

A fix has just been pushed for this, it could take a few hours to start coming through on your side, I wondered if you could validate and let me know if you see any change please?

Massive thank you for all the feedback you've given this has been really helpful. Looking forward to hearing from you.

Thanks,

Lizzie

[Will mark this as an 'Accepted solution' to highlight this at the top of the topic - but this is still pending validation - please still reply below - thank you]

30 Replies

Lizzie
Google Community Manager
4 months ago
Thanks badams1 (great to see you in the community) and Moombas for the tag.

We'll have a dig around to see if we can find out more and come back to you. As you are both on different EMMs this sounds like, as you say, directly related to gboard - so thanks for this.

Lizzie
Moombas
Level 4.1: Jelly Bean
4 months ago
Yes, other users (than us) at Soti Mobicontrol also reported this and first we haven't seen it ourselves, we now see this as well.
Just poked Emilie_B about it this morning.
Maybe she or Lizzie can tell us something about it.