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Prathik's avatar
Prathik
Level 2.0: Eclair
2 months ago
Solved

Organization reached its usage limits, your work profile can't be set up.

We have a fleet that is managed with Android Management API that we use for pre prod testing. We started getting `Organization reached its usage limits, your work profile can't be set up` error recently in this enterprise. It had about 800 device when i did the list devices call. I have now removed the older devices and the list device call now returns 84 devices, but I still see the above error when trying to enroll new device. Its been about 2 days since i deleted the devices. Also been about 2 days since i have filled up https://docs.google.com/forms/d/e/1FAIpQLSf4VCzblf27V6jx1_iFt7lD1WjyCDpSDzQcxunTbQdbkEGG4Q/viewform to increase the quota for registered devices. Is there any way to investigate this issue? Can I check the registered devices qouta anywhere in GCP console? Are there any other case where I can see this error? 
I am seeing this error for both work profile and fully managed device.

BYOD
cope
Devices
EMM
Enrolment
fully managed
Work Profile
  • Prathik's avatar
    Prathik
    2 months ago

    Thank you for the support. Was able to get unblocked by working with AE Compliance team to override and increase the quota.

5 Replies

  • Prathik's avatar
    Prathik
    Level 2.0: Eclair
    2 months ago

    Thank you for the support. Was able to get unblocked by working with AE Compliance team to override and increase the quota.

  • Prathik's avatar
    Prathik
    Level 2.0: Eclair
    2 months ago

    Thank you for your support Lizzie. 

    What is the process to get access to the partner portal? I tried creating a login and it said that I'm not eligible. Wondering if there is way, so that we could get faster support if possible.

    • Lizzie's avatar
      Lizzie
      Google Community Manager
      2 months ago

      Hey Prathik​,

       

      I've just sent you a DM via your community profile. 

       

      Thanks,

      Lizzie

  • Lizzie's avatar
    Lizzie
    Google Community Manager
    2 months ago

    Hey Prathik​, 

     

    I hope you are doing well.

     

    I've just messaged my colleague in our Partner team to check they've received your ticket and request ok. I imagine as this is a request to increase the limit, this might take a little longer to review than a normal question to that team. I'm hopeful you will get a response soon though. 

     

    Speak soon,

    Lizzie

  • jasonbayton's avatar
    jasonbayton
    Level 4.0: Ice Cream Sandwich
    2 months ago

    Goog can take a while to respond to queries, I waited some time recently for a different form. If you have access to the partner portal you could try raising with PED, but otherwise I imagine the gang here will suggest waiting a little longer before escalating