Google Deleted Account that Links Managed Play Store

Hi all,

Sorry to hear about the issue with the Intune/Managed Google Play connector. If recovering the deleted Google account isn’t an option, creating a new account for the linkage might be your only choice. Unfortunately, this will likely require re-enrollment of devices, as the link between the old account and the devices is broken.

To lessen the impact, consider the following steps:

1. **Communicate Early:** Notify your Android BYOD users about the situation and the potential need for re-enrollment. Clear instructions can help smooth the process.

2. **Plan for Re-enrollment:** If re-enrollment is necessary, provide a step-by-step guide and support to minimize downtime.

3. **Test First:** Before asking all users to re-enroll, test the process with a small group to identify any issues and refine your instructions.

4. **Backup Data:** Ensure users back up any important data on their devices before re-enrollment to avoid data loss.

5. **Engage with Microsoft Support:** Reach out to Microsoft support for any specific guidance or tools they may offer to help with the transition.

Hopefully, this helps reduce the disruption to your users.

Best regards,