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ronnierodillas's avatar
ronnierodillas
Level 1.6: Donut
26 days ago
Solved

Unexpected error. Please wait for some time and try again.

Hi everyone. May we know what might be the issue here. We are trying to bind an email address with Sophos Mobile (under Android Enterprise) and this shows the following error.   Other email...
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EMM
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  • Michael's avatar
    Michael
    26 days ago

    Hi ronnierodillas​ ronnierodillas​

     

    Our engineering team has been investigating the issues and we believe we have found a fix. Please test again and let us know if you encounter any issues.

Emilie_B's avatar
Emilie_B
Google Community Manager
26 days ago

Hi ronnierodillas​ and welcome to the community 👋

 

I think this post might be helpful - essentially, when trying to add an admin email, this needs to be a gmail address. 

 

Please keep us updated and let us know if you need additional help. 

Michel's avatar
Michel
Level 3.0: Honeycomb
26 days ago

Emilie_B​ , could this be related to the other issue of someone not being able to set up a binding? https://www.androidenterprise.community/discussions/Conversations/intune-android-connection-unexpected-error/11531/, its the same proces just another MDM. 

 

And to add to this, you don't need a gmail address, you need a google account. It can be a google account on a gmail address but a company address could also be used. 

 

IF a google account is not found, you should see a different error. 

  • Emilie_B's avatar
    Emilie_B
    Google Community Manager
    26 days ago

    ronnierodillas​ could you please raise a ticket via your EMM and send me the ticket number via a private message? 

     

    Thank you 🙂