Forum Discussion

Krystina's avatar
Krystina
Level 1.5: Cupcake
2 years ago

Google Deleted Account that Links Managed Play Store

Hello all,   We're facing an issue with our Intune/Managed Google Play connector. Google has deleted the account set up specifically to connect to our Managed Google Play instance in Intune. This h...
bogdanhandaric's avatar
bogdanhandaric
Level 1.5: Cupcake
9 months ago

Hello Lizzie !

 

We have the same problem regarding our Google account that is linked to Microsoft Intune.

Unfortunately, i think  more than 30 days passed since the account was deleted as i get the "Couldn't find your google account" message when i try to log in.

We can't add apps anymore. 

Is there any way to recover the old account or to migrate to another one?

 

Thank you,

Bogdan Handaric

  • Lizzie's avatar
    Lizzie
    Google Community Manager
    9 months ago

    Hello bogdanhandaric,

     

    Nice to meet you. I'm sorry to hear this has happened to your account. It's likely that you will need to rebind a new Google gmail to your enterprise/organisation. Have you seen this community guide: here with a few pointers on what to do. 

     

    Do keep me posted if you can on how you get on and if you have any additional questions.

     

    Thanks,

    Lizzie

    • bogdanhandaric's avatar
      bogdanhandaric
      Level 1.5: Cupcake
      9 months ago

      Hello Lizzie !

       

      Nice to meet you too! I opened a ticket to Microsoft but they say "We never created ticket directly to Google before for Google account migrating, actually we are not allowed to create any ticket." and suggested i try opening a ticket to google myself. I didn't find any way to contact directly, and I am hoping you can provide me a way to do this. Can you help me please?

       

      Thank you,

      Bogdan

      • Lizzie's avatar
        Lizzie
        Google Community Manager
        9 months ago

        Thanks bogdanhandaric for your update. Sorry to hear about this. I've just sent you a direct message via your Community inbox (the little envelope in the top right corner of the community) to get some more details. 

         

        Hope to speak with you soon.

         

        Lizzie

    • SbutterworthHOV's avatar
      SbutterworthHOV
      Level 1.6: Donut
      8 months ago

      Hey Lizzie my org is in a similar situation. The main account associated with the bind was and is inaccessible, because a previous admin created it. We got another account tied to the managed enterprise. Our security team wants us to remove the old account from the bind and/or from Intune. 

      Would removing the account from the enterprise bind blow everything up? Or is there a way to have MS support change the email associated with the bind? 

      • Lizzie's avatar
        Lizzie
        Google Community Manager
        8 months ago

        Hello SbutterworthHOV,

         

        Thanks for your message here. So just to check, do you currently have two accounts bound to your managed enterprise and you want to just remove the account that a previous colleague set up? Or are you needing to regain access to the original bind?