Forum Discussion

Level 2.0: Eclair

12 months ago

Intune - Compliance policy not assigned

Hello people, I'm writing here 'cause I'm facing a strange issue, if I enroll an Android Enterprise device it no longer receive the assigned compliance policy, and the default one is in error stat...

Management

microsoft intune

LFagni

Level 2.0: Eclair

12 months ago

Hi KellyGM , just tried and all is working as normal, no more issues on my side.

Are you still facing the problem?

KellyGM

Level 1.6: Donut

12 months ago

Hi LFagni thanks so much for all the detail! I'm glad yours are working now, unfortunately ours are continuing to fail. We also have a ticket open with Microsoft but it's slow going.

Just in case it helps anyone else, we are seeing about 2/3 failure rate with our devices, which are mostly the following:

Samsung Galaxy A12 (Android 13)
Samsung Galaxy A13 (Android 13 and 14)
Samsung Galaxy A15 (Android 14)
Samsung Galaxy Tab A7 (Android 12)
Samsung Galaxy Tab S9+ (Android 14)

We do not use any other device manufacturer so I'm unable to comment on non-Samsung devices. The A15 and Tab S9+ for sure are listed as Google-recommended devices for Android Enterprise.

Also, interestingly Android for Work (which we require for BYOD) is fine, it's just Android Enterprise (fully managed) with the issue. Have not yet tested dedicated/kiosk devices.

Lizzie just copying you in, in case the above info is helpful/may be passed to the developers. 🙂