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Zoe
Level 1.6: Donut
Joined 2 years ago
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Device Check-in and Status Report Frequency in Android Enterprise
Hi everyone, I'm facing a challenge with device check-ins and status reports in our Android Enterprise setup. I have two key questions: Is there an existing Google API that allows us to force a device to check in or provide its status immediately upon request? How long does it typically take for a device to send its last status report to Google, and is there any way to reduce this delay or trigger an immediate report? We’re looking for a way to ensure that devices update their status in near real-time when needed. Any guidance or best practices on controlling device check-ins or reducing status report latency would be highly appreciated! Thanks in advance for your help. Best regards, Zoe605Views0likes1CommentUnderstanding Different Operations of Corporate-Owned, Personally Enabled (COPE) Devices in Android Enterprise Development
During the development of Android Enterprise functionality, we found that COPE (Corporate-Owned, Personally Enabled) devices operate differently compared to other devices (fully-managed corporate-owned). Is there any documentation available that details the specifics of COPE device operations?1.6KViews0likes2CommentsCOPE Enrollment: Battery Info Always Shows as 0%
Hello Android Enterprise Community, We are experiencing an issue with our COPE (Corporate-Owned, Personally Enabled) enrollment where the battery information always displays as 0%. This issue occurs consistently across multiple devices and affects our ability to monitor device health accurately. Details: Issue: Battery information always shows as 0% in the COPE enrollment profile. Frequency: Every time a device is enrolled using COPE. Devices Affected: Multiple devices from different manufacturers. Android Version: Various, but the issue is consistent regardless of the Android version. Steps to Reproduce: Enroll a device using COPE. Check the battery information in the management console. Battery info displays as 0%. Impact: This issue impacts our ability to monitor and manage device health, leading to potential downtime and inefficiencies in our operations. Troubleshooting Steps Taken: Verified battery status on the device itself (shows correct battery percentage). Re-enrolled devices using COPE. Tested with different device models and manufacturers. Ensured all devices are running the latest firmware and updates. Request for Assistance: We are seeking assistance from the community to understand and resolve this issue. Any insights or suggestions on how to address this problem would be greatly appreciated. Thank you in advance for your help. Best regards, Zoe1.6KViews1like3CommentsCOPE Enrollment Fails for Single and Multi-Kiosk Mode
Description: We are encountering an issue with the Corporate-Owned, Personally Enabled (COPE) enrollment where single and multi-kiosk mode are not working as expected. This issue has been observed during our deployment and testing phases. Steps to Reproduce: Initiate COPE enrollment on an Android device. Complete the enrollment process. Attempt to configure the device in single or multi-kiosk mode. Expected Behavior: The device should enter the specified kiosk mode (single or multi) without any issues. Actual Behavior: The device fails to switch to single or multi-kiosk mode. Instead, it either remains in its previous state or exhibits unexpected behavior. Android Version:Android 9 and 12 GMS Device Model: Pixel 3a (Android 12 GMS), RT55 (Android 9 GMS) Kiosk Mode Setup: Just add one application in the single kiosk mode, no other setting applied Error Messages: See my screen capture below1.8KViews1like3Comments