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ethanchal
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Joined 2 years ago
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Samsung devices getting stuck during enrolment when using zero-touch or QR in Germany
Hello, We are currently supporting our German-based client enrol and manage over 700 Samsung (Android 14) tablets and phones into their Microsoft Intune tenant, both dedicated and fully managed. Over the last 2 months we have been having significant issues with enrolment when using all methods except token based (afw#setup), whereby the device gets stuck and hangs at the 'Install Work Apps' screen for several hours until they finally install and enrolment can continue. We have tried multiple troubleshooting steps but without an easy way to access the logs from the enrolment screen I have an inclination that this is not a Microsoft issue since the device does actually appear in Intune as enrolled (just not registered in Entra given it doesn't reach that UI step). We have tried enrolling devices into a completely fresh Microsoft tenant with no app or device configuration and the stuck issue still persists. The issue appears for brand new, never enrolled, devices straight from our vendor so it's not an Entra/Intune object caching problem either. Interestingly though, this issue doesn't happen when devices are enrolled from the UK, whereby methods like Knox zero-touch and QR work as expected and complete within a few minutes. The client is currently German-based but is using Starlink as their primary ISP with an any/any rule on the onboard firewall (for now), so I do wonder whether this could be Starlink or Google Germany related. Looking for some urgent assistance on this please so we can support our customer and avoid using the clunky token-based enrolment process. Thanks, Ethan850Views0likes0Comments