Android Enterprise Customer Community

In a rapidly changing industrial landscape, innovation now hinges on fully integrated mobility at the heart of digital tools. The transition from Windows to android devices is no longer simply about swipping devices; it requires rethinking the work environment itself, freeing it from the constraints of fixed workstations in favor of mobile, agile solutions grounded in real-world situations.   With this in mind, our SMART MOBILITY project addresses the growing demand for efficient and secure mobile solutions in industrial environments as a first step. We have designed a secured work environment natively for smartphones, capable of covering all the daily tasks of a field worker.   This comprehensive, fully mobile approach aims to replace PC use where it becomes cumbersome, providing a high-performance, sustainable alternative that better aligns with the expectations of new generations, who prioritize intuitive, mobile interfaces accessible in all circumstances.    

We are enrolling devices using AMAPI by generating a QR code with an assigned policy either for work profile or fully managed enrollment.   During enrollment, the device prompts for a require for setup app, which, after configuration, returns RESULT_OK, marking the setup as complete and finalizing the device enrollment.   Before returning RESULT_OK, To identify the enrolling device, the backend gets the device ID and enterprise ID from the Pub/Sub provisioning notification. The device ID (which matches the GSF ID) is then sent by the require for setup app to the backend for validation. This identifier is also used to enforce enrollment limits based on the enterprise license count.   The Issue: Up to Android 14, retrieving the GSF ID was possible. However, in Android 15, it now returns null.   Question: Is there an alternative identifier that can be used to identify the enrolling device—one that the backend can retrieve and that the setup app can also access during e

This issue was documented in 2021 but with no solution.My Chromebook is managed by my company and I am the manager.But Google tries to find the managed option to unlock for this to work in the administration interface for more than 15 days without success.By the way there are thousands of options in the admin interface it could be a clever feature to number them.If you are in front of the same issue please add your comments to this post.I hope that Google support will succeed to solve the issue soon because I developed my first app for Android on my Chromebook with Android Studio and I was able to download it to my phone before these 15 days.

i had this weird issue while trying to auto provision the devices , i created one configuration to auto redirect the devices to an enrollment profile, added the Jason file of the token to it and assigned it to certain devices , yet it didn't work  the device realize that it is  belong to organization and i see my  company support  contact  means it been recognized on my zero touch portal but it ask me to scan QR code for enrollment and not detect the token  Jason  text in the DPC extras also the profile works fine if i scanned the QR, any suggestions ??😅  

Dear All I'm Enrollment Device for managing organization via 7Time Tap and Scan QR Some Step Complete but after some steps Give This Error So Please Give the suggestions Please

Hello everyone,   Our team is always interested to hear your insights around the current employee experience on managed Android devices and profiles (Work Profile). One specific area of focus is the application installation experience, particularly for apps installs that happen while the device is in use (not part of initial setup).   The installation experience can vary depending on a variety of factors - the device model and Android version, configuration of your EMM’s DPC client, management mode of the device (fully managed vs. Work Profile), the permissions required by the app, the source of installation, permission policies, etc.     Based on your setup, it would be fantastic to hear some of your user experiences and what improvements you’d potentially like to see?    I know this is an interesting topic for many of you, so I'm looking forward to hearing your thoughts, feedback and having a good conversation.    Massive thanks in advance

Hello All, I am looking for advice, tips, suggestions, or helpful info, to begin a career/ journey into the world of Mobile Cyber Security and Tech. My interest was sparked after multiple hacking events that were very damaging to my life, my digital life, my work life, my relationships, my mental, physical, and emotional health, my data, information, and intellectual property of my business, and more. Now I am being pulled to learn how to protect myself first, and second so that I may be able to help others. I guess Ethical Hacking is the term. Any info helps.  Thank you,Androidc3po

  I Tried Living Like It's 2005 for a Week (And My Thumbs Still Hurt from T9 Texting) In which I attempted to survive seven days with flip phones, MapQuest printouts, and the soul-crushing realization that the Motorola RAZR was actually considered "cool".   Twenty years ago, the Motorola RAZR was the height of mobile sophistication, MySpace let you rank your friends publicly (and cause lifelong trauma in the process), and if you wanted directions to somewhere then you printed them on actual paper and prayed you didn't miss a turn. No Uber, no YouTube music. no Instagram. Just you, your iPod with 5GB of storage, and a whole lot of patience. So naturally, I decided to torture myself by living like it's 2005 for an entire week. No smartphone. No modern conveniences. Just me and the technology available exactly twenty years ago, trying to navigate a world that has since become unrecognizable. What could possibly go wrong?   Day 1: The Setup, Or "How I Learned to Stop Worryi

  Good afternoon everyone!   Intro Alongside my passion for Android, which I’ve also made my profession, I spend a lot of my personal time working on scent detection training with dogs. Over the years I’ve trained my own dogs to search for items such as data carriers, phones, cannabis, and most recently one on cash.   I wanted to participate in the festival because I had to skip the opportunity last year. But to contribute meaningfully, I wanted to create something that connects both worlds, Android and my other interests. This article is the result of that cross-pollination. The article is just a different perspective to discuss, a thought I had and a look in to what I think could be a good future.     Android & detection / search dogs   Enterprise mobility is still too often reduced to policies, profiles, and compliance checkboxes. A device shows compliant, an app is locked down, and the job seems done. But anyone who has worked with a well-trained

Disclaimer: The following article captures the opinion of Matt Dermody, Senior Director of Enterprise Mobility at Manhattan Associates. The stances contained within are a reflection of Manhattan's specific focus on line-of-business Android devices, built on years of being "Dedicated to Dedicated."   Background Manhattan Associates is a B2B software company specifically focused on best-in-class, line-of-business enterprise deployments of enterprise software such as Warehouse Management (WMS), Transportation Management (TMS), and Point-of-Sale (POS). These software deployments command high expectations of uptime and availability, and that ultimately encompasses the complete solution, including the mobile computers that the software runs on.   Manhattan is dedicated to ensuring that our end customers have the best possible experience, and that involves ensuring that the dedicated devices running our software are also properly maintained and supported. Google defines a "dedicat

I need help with our zero touch account. The person that set up our zero touch left the company and did not provide the account information. Can this be recovered?

Following Samsung's decision to start sunsetting Samsung Messages (and recommending Google Messages) on newer devices we are now evaluating GM across our estate. Devices are managed by Intune and we can see we can push App Config for RCS Messages and Archiving via the Config designer but after opening up GM I get the "Use Gemini" in my face. Currently we don't use Gemini on our devices - infact we remove it. I have found the option under Settings in GM to Hide the Gemini button but it would be good if we could push that config down with the App......searching round not found anything to date - any thoughts?

Hello everyone,We have the problem that when I want to make the Google Calendar app available on a COPE device, it crashes after the welcome screen with the message "action not allowed".On Work Profile Only/BYOD it works without any problems. Are you aware of this problem?Could this be related to Intune automatically/default blocking the Google accounts in COPE? Thanks,Regards,Daniel

Hi Team, Is there currently an issue uploading a bulk .csv file to ZeroTouch?It's giving me an error. See below.  Steps below:I downloaded the sample .csv file then updated it with my data, then uploading it again to the portal as is without changing the name or file extension as seeing above, yet its giving me an error.This was working not long ago, just wondering if there is currently an issue. Thanks 

Hello everyone, I am implementing a custom Device Policy Controller (DPC) (device owner mode) and integrating the Android Management API (AMAPI) locally on the device using:EnvironmentClient.prepareEnvironment()AccountSetupClient.startAccountSetup()Both calls happen directly after device enrollment, inside a flow that starts within minutes after provisioning.Most of the time, everything works perfectly.However, randomly, prepareEnvironment() fails immediately after enrollment with: java.lang.SecurityException: Permission denied to call Android Device Policy app. And once this error happens, all subsequent calls to AMAPI continue to fail with the same exception — until the device is rebooted. After reboot, AMAPI works normally again.Sometimes onboarding works the first time, sometimes not, with no changes in our code or provisioning steps.We consistently see repeated Google Play Services / Dynamite module errors whenever the failure occurs:Invalid module.yaml info for apk

OnePlus 15 not listed in the AER(Android Enterprise Recommended) devicesHello Everyone, I've noticed that the OnePlus 15 is not included in the Android Enterprise Recommended (AER) devices list, which can be found here: https://androidenterprisepartners.withgoogle.com/devices/#!?search=Oneplus. While the OnePlus 13 is currently listed, I'm curious to know when the OnePlus 15 might be added. I discovered that the absence of the OnePlus 15 from the AER list is not allowing work profile to be installed on my oneplus 15. Could someone provide insight into whether the OnePlus 15 will be added to the AER list in the near future? Your guidance would be greatly appreciated.

Hi @emrekacmaz057    Thank you for your message and welcome to the customer community!   I have translated your message - see your original post below - to make it easier for English speaking community members to respond.    Original title:  'İki sAattir su iş profiline giremedim . Biriniz anlatın lütfen'   Translation: 'I haven't been able to access this job profile for two hours. Someone please tell me.'   Thank you, Emilie 

as per : ZTE Portal - no account found | Android Enterprise and ChromeOS Customer Communities - 4093 I'm an admin of a Google workspace instance, let's call it Acme, LLC. This is Google Workspace Business Plus I'm an admin (not owner) of a Android Zero Touch instance, with the ability to make changes to:ConfigsDevicesUsersResellers, etc I've logged into Workspace.google.com for Acme, Inc. Gone to Devices, Mobile & Endpoints, Settings, Enrollment, Manage Zero Touch devices, Link, log in using AZTE user and get the rather lovely: MDM is set to advanced, by the way  

  Hello everyone,   I hope you are doing well. Last year we asked you here in the community about your interest in a possible security certification, we had a great response (and we will be providing an update on this soon).We wanted to expand this further to gauge your interest in providing Android Enterprise training modules. While some of you might be familiar with our Partner Academy resources, this would be specifically looking at training content tailored to your needs as a customer.It would be great to hear you thoughts. Please take a moment to answer the short poll below (or click here to view the form in separate tab).    If you have any additional thoughts/details you'd like to share, please add a comment in this thread.    Massive thank you for your time and we look forward to hearing what you think.    Lizzie     Loading…

Hi all, I'm running into a blocking issue provisioning brand-new (and factory-reset) Lenovo Tab M11 - TB311FU devices on Android 15 with Android Management API (fully managed / dedicated, kiosk).On Android 14 everything worked fine with the exact same policy and enrollment flow.The issue only started after updating to Android 15. (this is my test device, i constantly factory reset it) Expected behavior:Standard QR (6-tap) provisioning to proceed past the “Accept Google Services” screen, install Android Device Policy, enroll to my enterprise, and apply the kiosk policy, install app, and done.What happens instead:After Wi-Fi and scanning the AMAPI QR token, Setup Wizard reaches “Accept Google Services”.Tapping Accept shows a spinner, then it returns to the same screen (loop). I simply cannot get past this point.If I reboot at this point, on the very first Welcome screen the device sometimes becomes unresponsive (neither 6-tap nor “Next” reacts) until I factory reset again.&nbsp

We're building an Emm solution so while testing I enabled FRP and thought of giving it a shot.So, after factory resetting all i can see is a google window asking me to verify with the account that was previously in the device. What I cannot understand is there was no account signed in except the one google created ( the managed account with the briefcase thingy ).I'd like to understand how can i recover it now? i do have some of the device details on enterprise.devices.get endpoint.Any help would be much appreciated!Rino. 

So, we were developing our EMM solution (almost done), and now for deployment purposes, we had to apply for an initial quota via the form.apparently we got a rejection email, stating the use case violates the permissible usages which i've ready and doesnt look like we do.I'd like to reach out to those folks (or if someone can help me connect to them) and try to understand their POV and clarify in case of any mis-phrasing from my side (since english isn't my first language)Regards, Rino James

Hi, I have a situation similar to this older discussion - situation as follows:My EMM is MS Intune.Managed Goole Play Store was set up in April 2024 before the new method of creating Android Enterprise admin accounts on a managed Google domain - using a normal Gmail accountThis Gmail/Google account was forcibly deleted in the last month, presumably for inactivity, as the first linked discussion describes.Only the final termination email was ever sent to the recovery email, no other warnings were received.Recovery was not possible (it just said that no recovery methods were set up, even though there was a recovery email - hence the warnings...!) and now the account shows as nonexistent rather than potentially recoverable, although it's less than the quoted 30 days that recovery is available.I have seen (Community Manager) Lizzie's helpful posts and advice from a couple of years ago, including this article describing the potential for having support migrate the EMM bind from one acc

Friends!Lately Im getting lots of cases regarding apps not starting on our dedicated devices managed in Intune. Edge is the most common problem.If I start Google Play on an effected device I see that the app is disabled. Pressing the Enable button does nothing at all. The version of Edge installed is quite old, which is also strange since it should update automatically.Only way to fix it is to reinstall the app.Any ideas what the root cause can be and how to mitigate it?

Hello,Our users' Samsung smartphones are enrolled in Intune in COPE mode. We have a configuration profile that requires a device unlock code with an expiration time. We haven't configured a code for the work profile, so the One Lock setting is enabled by default.In Android 15, following the expiration of the unlock code, the user is now required to change the unlock code. However, once they do so, when they launch an app in the work profile, the smartphone also asks them to change the work profile code.I don't understand why the smartphone is asking to change the work profile code when the One Lock setting is enabled. Is anyone else having the same problem? Benjamin