Android Enterprise Customer Community

Hey @Community,we have a strange issue with out MDM (Intune) - It seems like, the link between Intune and Google has broken.Trying to enroll new devices are failing with "Invalid code". Trying to add new applications via "Managed Google Play" fails also with the message "Tenant has been unbound from Google Play console". Intune-Support says, that we need to contact Google, but there is no option for creating a case. So we decided to write you here (and hopefully you can help us ;) ). We still have the access to the used Google-Account. 

Hi Team,We are facing an issue with the default configuration profile in the Android Zero-Touch (AZT) portal. We have set up a custom configuration profile as the default, but whenever our reseller adds a device in the AZT portal, the devices are getting assigned to the Enterprise Default Configuration Profile instead of our configured default profile.At the moment, we are manually assigning the correct profiles in AZT, but this is creating additional effort and delays for our IT team and end users. We are unsure where this enterprise default profile is coming from and why it is overriding our custom default profile.Could you please help us resolve this issue or provide guidance on why the enterprise default profile is taking precedence?Also, do you have any recommendations other than unlinking the AZT portal from the Workspace ONE portal?Thanks in advance for your support. 

Does anyone know if it's possible to allow an android tablet to connect to captive portals whilst in Kiosk mode.I am currently trying to configure Intunes to allow this and cannot find a way to allow the tablet user to connect to a Captive portal as this is being restricted. Upon the device being configured and connecting to Wi-Fi it does not display the Wi-Fi landing page to allow access.Has anyone come across this issue whilst using Intunes\Kiosk mode specifically with Android devices? Thanks

can i get zero touch for my anti theft  application  can help me get and start my bussines in india

Hi everyone,I run an e-commerce website specializing in Western wear in Pakistan and I want to add a “miles” or loyalty-points system in my Android app. The goal is to reward customers for purchases, encourage repeat orders, and increase customer retention.Here are some of the features I’m considering:Customers earn a certain number of miles / points per purchase, depending on cart value.Miles can be redeemed for discounts or free items.Displaying miles balance in the user’s profile.Ensuring security / preventing fraud (e.g. fake orders just to collect miles).Possibly integrating the miles system across website + Android app.My questions are:What Android- or backend-side frameworks / libraries can help me build or integrate a loyalty-points system?How do others handle storing and syncing points (offline vs online)?What are good patterns to avoid abuse / fraud in such loyalty systems?Any advice for making the UI/UX for loyalty points (especially for customers in Pakistan) intuitive and

Hello! I'm looking for information regarding the network specifications for the Zero Touch Enrollment as well as any phone-home network requests. Are there any logs we can pull from ZTE or the Android device during enrollment? The reason I'm asking: We have thousands of devices that have been enrolled in SOTI MobiControl over the last few years, and about 1000 of these were enrolled via ZTE. We've had no issues with this until early March. I can't find a rhyme or reason for this, but certain devices that were successfully enrolled, configured by an MDM, QC'd, boxed up, shipped to the end user, and then powered on will get the message below before the eSIM is activated. These are Honeywell CT47 devices with dual SIM cards (1 physical Nano SIM and 1 eSIM). The device above was added to ZTE using the IMEI number over a month ago and was successfully enrolled, but when powered on later and connected to Wi-Fi, it reset itself before the eSIM could be activated. This

Hello,I hope you're doing well. I'm reaching out for assistance on an issue I'm experiencing with DPC extras on ZTE devices.Is there a method to implement DPC extras without using a QR code? It appears that even when configuring ZTE with DPC extras, some functionalities do not activate. Additionally, several design elements seem less than optimal.For instance, if you do not use a QR code before selecting the language—which, ideally, should be sourced from the DPC—there's an option presented to transfer data from another device. This option seems inappropriate for a company-owned device. Could this be improved?The next screen prompts a WiFi connection. Using a QR code skips this step, but users still need to manually confirm the WiFi connection. Could this be streamlined?Is it possible to enroll a device as an admin, reset it, and have the DPC extras from the QR code persist on the device until it connects to WiFi and verifies its management status?It seems everyone is adding devices to

We noticed a strange behaviour, If G-board has additional languages added apart from English like Polish or German, post enrolling into a work profile, the additional languages disappear from the keyboard. I was able to reproduce with Intune, WorkspaceOne and even TestDPC app. This is true even if no Device Restrictions are applied. It seems like a bug. Has anyone else seen this issue?  

The Device art generator is a great tool for people who don’t want to install Android Studio just to take some framed screenshots for documentation use. There are third-party apps that can do this too (Snapmod), but I was wondering if the developers at Google could give the Device art generator some well-deserved love and update it to include Pixel 10 frames? Thanks. (Google) Device art generator: https://developer.android.com/distribute/marketing-tools/device-art-generator 3rd party option: https://play.google.com/store/apps/details?id=cn.gavinliu.snapmod

Hello, I am unable to register for the Android Enterprise Partners. At the point of entering my DUNS number, I get this error message; "Something went wrong. If the problem persist please contact support". Please what do i do from here.

Hello people, I'm trying to add new admins in our GZT environment, but looks like something is not working...Nothing really I can fail doing that, I'm an owner and the only fields I've to fill are email address and role, and I get the same error for both owners and admins.Are you maybe aware of anything broke on the back?thanks in advance

hello, I attempted to set up Android Enterprise using a Gmail account, but received a message saying, "This domain name has already been used." Could you please help me verify which Android Enterprise account is currently associated with our domain and advise on how I can proceed?

We have couple of users who have the Xiaomi Fold device and in the application report section of status report notifications we are only getting the android device policy app. None of the other applications are getting returned. Is this a known issue? How can we debug the issue? I was not able to see anything obvious in the device logs.We are getting the full application report for the other devices.

Hi all, Last weekend someone pointed out to me that Google has announced that it will only allow app installs from developers that are verified with Google. This includes side loaded apps and third party play stores.  See this article https://9to5google.com/2025/08/25/android-apps-developer-verification/ and this blog post from F-Droid: https://f-droid.org/en/2025/09/29/google-developer-registration-decree.html  I'm curious, how does this community think about this change?  The reason for posting is that i'm not yet convinced this is a good change, it is presented as a security feature but I think we can all agree on that malware developers will find a way to register and push there malware anyway. Meanwhile developers need to start paying a fee, even when they aren't even using the Google Play store to push their apps. And that might backfire to us as users, prices going up, apps being removed or no longer developed, more in app advertisements etc.&n

  Hello everyone,   I hope you are doing well.    We're looking for feedback on a primary Android Enterprise customer resource, the Android Enterprise Solutions Directory. For those of you who haven’t heard of this before, this is designed to be your go-to place for discovering and selecting the right devices, EMMs, resellers, and mobility consulting services that align with your organisation's needs. I know many of you here in the community use, or have used, the Solutions Directory.    To ensure the Solutions Directory continues to evolve and serve you best, we’d love your feedback and suggestions. We've put together a survey, and your responses will directly inform our ongoing work to enhance the platform.   Your feedback is important in helping us understand what works well, what could be improved, and what new features would make it even more useful.    Please click here to share your thoughts through the survey or if you would be keen

Hello everyone, I’m testing the setup (enrollment) of a Device Owner / Fully Managed Android device, and I’ve run into a question about restoring data. When setting up a personal Android device, you typically get the option to sign in with a Google account and restore apps/data from a backup. However, when I try this on my test device with the fully managed (Device Owner) enrollment flow, it goes straight into the MDM provisioning process. I don’t see the Google sign-in page or any option to restore data from my Google backup. My questions:Is this the expected behaviour for Device Owner (fully managed) setups?Are there any official guides or best practices for restoring user data in this scenario (if supported)?Thanks in advance for any guidance or documentation links!

As far as I know, Android TV does not yet support Enrollment. If this were possible, connected Chromecasts (with Android TV) and tons of Smart TVs would become awesome Digital Signage solutions over night.Can we get an update on this issue?PS. Would have liked to add "Android TV" and "Digital Signage" as labels to this post. But that is not possible...

Hi everyone we have some reports about OAuth2 Login issues on Android devices with Microsoft Conditional Access rules. Some device (very small amount) are not able to login to some specific apps where the OAuth Login is being made with an embedded Browser session. During investigation we found out, that all users are on Android System WebView version 139.0.7258.160.Users without issues are running 139.0.7258.158. We don't know whether this is the issue but I wanted you asked whether other admins here are having similar issues in the last couple of weeks. Are there any known issues about certificate based logins with Android System WebView currently? Thank you! Kind RegardsDaniel

Hello,  We are a reseller and recently we've been trying to add devices onto clients AZT. We've ran into an issue trying to add devices onto a new client. We tried to add the client to our portal, but the customer number we get doesn't match theirs. We've had this happen before with a previous client, but we resolved it by having them add us on their portal. Worked just fine. I got on a call and guided the customer to add us. Found us easily and was able to add us. I found them on our portal and I uploaded the CSV file. 2 of the 12 devices added. The other 10 did not. I then tried to add them individually. No issue. It seems to not be able to add them in bulk. I'm not sure how to resolve this issue. Does anyone know how to fix this problem? We plan to add more devices in the future and doing it one by one is going to take a long time. 

Hello,  Not sure if everyone uses this site or not (Android Business Device Solutions Directory - Android Enterprise) We provide this link to our end users to help them make a decisions on which device they purchase, we are a BYOD shop. It would be very nice if there was a way to export this list.

Hello Team, We are seeing an error during zero touch enrollment from today onward. Is there any issue from ZT side? Anyone else experiencing this issue?   

Hello, we have a question to EFRP:If you specify a google account which can unlock FRP on this device in the future, does this google account have any other special permissions on that device or is it just like any other google account if logged in? Our Security Office wants to know that to be sure there is no other security concerns with configuring central EFRP accounts. If you have any technical references or KB articles to this topic, it would be highly appreciated. :) Thank you in advance 

Hi, since recently it is now possible to migrate EMM (in my case Intune) from a corporate gmail account to a managed google workspace account. By using this guide. https://support.google.com/work/android/answer/16147675?hl=en#zippy=%2Cmanaged-google-play-iframe-initiated-upgrade I would please like a clarification that is not covered by the article. Will Private Play apps migrate to the workspace account seamlessly?Currently we use Google Play Console ro gather logs, crash reports etc for our apps. Will this be possible after the migration?I also feel those clarifications (especially the first) should be clearly mentioned in the article. Thank you.

Hi experts,  I'm pretty new to managing Android devices using MDM solution and I went to the issue that need advises.I have a Samsung Android for testing & evaluating the MDM solutions. I was testing on Intune & Google MDM. Here are step by step I have done to lead to this issue.  I enrolled it to Intune by using the QR code successfully and finished the first test, then I wiped it fully I added it to corporate-owned device under Google MDM by using csv with serial numberEnrolled it to Google MDM and finished the test with MDM. Then, I removed this device from corporate device, deleted it from devices tab from Google MDM and fully wiped (factory reset) this deviceI scanned the QR code again (the same one I scanned in step 1) but failedAfter few screens, like connect wifi, this device belongs to org, etc... it ended up with 'Something went wrong, please contact to your IT administartor. I tried to scan it multiple times without luck; other devi

We have reports of devices no longer being able to enroll.Our policy has a FORCE_INSTALL of Android Webview (com.google.android.webview), with a minimum version set to 593815300. Reproduced here with an Acer ACTAB10KB24. If I remove the minimum version requirement, I can enroll the device, and also update the webview to 139.0.7258.158. Why isn't the configuration with minimumVersionCode set working? We have previously enrolled many of these, but from our logs the latest successful enrollment was on the 16th of August (2025).