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mdas86's avatar
mdas86
Level 2.0: Eclair
2 years ago

Android device enrolment issue - Third party MDM app is not being installed during the sign-in process

Hello Android Enterprise Team,   We are experiencing a new issue with our Android device enrolments where the third-party MDM app(CyberArk MDM App) is not being installed during the sign-in process...
mdas86's avatar
mdas86
Level 2.0: Eclair
2 years ago

Hi Moombas ,

Thanks for update!

Company owned devices which was enrolling with following steps as per Google documentation

If you have a new or factory-reset device, add your managed Google account during device setup:

  1. Turn on your device.
  2. Follow the on-screen steps until you're prompted to enter a Google Account.
  3. Enter your managed Google account and password.
  4. Follow the on-screen steps until setup is complete.

With the above steps, it is expected to download the third-party MDM app and complete the enrolment which is not happening.

mdas86's avatar
mdas86
Level 2.0: Eclair
2 years ago

Which management sets can you deploy with this setup method? - Full device management

 

what is the EMM provider? - Use a third-party Android EMM provider (CyberArk, previously registered as Centrify)

https://support.google.com/work/android/answer/9415508?sjid=3084105063576651002-AP

 

Which set-up method is used for enrolment? - Set up an Android device with a managed Google account

https://support.google.com/work/android/answer/9412115?sjid=3084105063576651002-AP#zippy=%2Cset-up-a-new-device

 

  • Moombas's avatar
    Moombas
    Level 4.1: Jelly Bean
    2 years ago

    Again: You should reach out to CyberArk support because i still think you are trying to enroll it  the wrong way.