Forum Discussion
ATOK installation Failed in Corporate-owned devices with work profile
I do understand Microsoft's basic idea of not opening a Google ticket for this particular issue. But Microsoft's statement is not quite correct. Partners (/EMM providers) open tickets with Google. Not the customers.
https://support.google.com/work/android/answer/10107746
Have you checked in Managed Google Play if the app is only available in certain countries?
This app is limited to Germany and Austria, for example:
https://play.google.com/work/apps/details?id=de.mainis.ivena_manv
Hi Alex_Muc ,
The application is available in the region when I checked from managed google play store.
Keep in mind that using a proxy/VPN may change this if the VPN/Proxy routes through a different country where an app is not available. We had this issue several times but in Soti it was easy to capture as you can lookup the apps in the agent and when you tap the relevant app you get the error message from playstore telling you it.
Not sure if Intune shows such overview outside of the MGPS as well.
We needed then to turn of wifi (as this used a proxy), reboot the phone (with mobile data on) and then the phone was detected correctly and app can be installed. Turning on Wifi afterwards again ofc.
Or for VPN: Turn off the VPN connection, reboot (optional) and check again. After installation turn on VPN again.Or just "sideload" an app via the MDM (not sure if Intune can do that) if developers provide the original apk (I don't recommend to grab it from unofficial source for security reasons).
