Forum Discussion
empe
14 days agoLevel 1.5: Cupcake
zero-touch; Owner credentials lost
Hi, we have a few Zebra devices registered for zero-touch and plan to use zero-touch for all regular mobile devices. the registration and all existing accounts linked to it was created by tea...
jasonbayton
14 days agoLevel 4.0: Ice Cream Sandwich
Hi Empe,
You can reach out to your reseller, who can move your devices to a new customer account or raise a ticket with Google to assist with any required account recovery/permissions reset.
You can also reach out to your EMM to raise a ticket.
In both cases, an escalation up to Google through an existing partner would be the route I would take.
- Moombas13 days agoLevel 4.4: KitKat
And for future: setup a second "owner" account as a backup/recovery account.
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