Forum Discussion

Level 1.5: Cupcake

2 months ago

Solved

zero-touch; Owner credentials lost

Hi, we have a few Zebra devices registered for zero-touch and plan to use zero-touch for all regular mobile devices. the registration and all existing accounts linked to it was created by tea...

Devices

Management

Zero-touch

jasonbayton
2 months ago
Hi Empe,

You can reach out to your reseller, who can move your devices to a new customer account or raise a ticket with Google to assist with any required account recovery/permissions reset.
You can also reach out to your EMM to raise a ticket.

In both cases, an escalation up to Google through an existing partner would be the route I would take.

jasonbayton

Level 4.1: Jelly Bean

2 months ago

Hi Empe,

You can reach out to your reseller, who can move your devices to a new customer account or raise a ticket with Google to assist with any required account recovery/permissions reset.

You can also reach out to your EMM to raise a ticket.

In both cases, an escalation up to Google through an existing partner would be the route I would take.