'" Error an unexpected error has occurred. Try again leter." '

[Petri]

We are unable to create accounts in the terotouch portal. We get the massage:

'" Error an unexpected error has occurred. Try again leter." '

This massage is for all of the users that try this.

what is the next step to prevent this ? 

Kind regards Petri 

[Lizzie]

Hello @Petri,

Welcome to the Customer Community. Thanks for your post and sorry to hear you are receiving this error. 

Can I ask, is this the first time you have enrolled devices via your ZT portal? Also, have you been in touch with your device reseller, who set up your ZT portal about this yet?

Thank you,

Lizzie

[Petri]

Hello Lizzie,

Im the "device reseller" in this case. No this is not the first time we are trying this. 

We are trying too create accounts for the end customer and thats when this error massage is accruing.

Br,

Petri 

[jasonbayton]

Hi Petri,

You should raise this in the ZT partner portal (zt.androidenterprise.dev) as the issue can escalate directly up to engineering.

[Lizzie · Accepted solution]

Just to check do you have access to the Partner Portal @Petri? 

[Petri]

Thank you!  We did this and got help too solve the issue. Thanyou also for the Rapid reply (Y) 

[Petri]

thank , we did this and got help as well 🙂