Forum Discussion

Krystina's avatar
Krystina
Level 1.5: Cupcake
2 years ago

Google Deleted Account that Links Managed Play Store

Hello all,   We're facing an issue with our Intune/Managed Google Play connector. Google has deleted the account set up specifically to connect to our Managed Google Play instance in Intune. This h...
App Management
microsoft intune
Lizzie's avatar
Lizzie
Google Community Manager
10 months ago

Hello SbutterworthHOV,

 

Thanks for your message here. So just to check, do you currently have two accounts bound to your managed enterprise and you want to just remove the account that a previous colleague set up? Or are you needing to regain access to the original bind?

SbutterworthHOV's avatar
SbutterworthHOV
Level 1.6: Donut
10 months ago

We have two accounts in the bind now. (A) is the locked out original count used for the link to Intune. (B) is the new account that we added to the managed enterprise. Since we can't get access to (A) security wants us to remove it from everywhere, because we have no insight or control of it. 

  • Lizzie's avatar
    Lizzie
    Google Community Manager
    10 months ago

    Gotcha, thanks SbutterworthHOV. I would recommend contacting Intune directly about this as they should be able to either help with this or raise a ticket with our engineering team. 

     

    Please do keep me posted of how you get on. 

     

    Thanks,

    Lizzie