Recent discussions
Do Not Have Permissions To Add Device
Hello, We are a reseller and recently we've been trying to add devices onto clients AZT. We've ran into an issue trying to add devices onto a new client. We tried to add the client to our portal, but the customer number we get doesn't match theirs. We've had this happen before with a previous client, but we resolved it by having them add us on their portal. Worked just fine. I got on a call and guided the customer to add us. Found us easily and was able to add us. I found them on our portal and I uploaded the CSV file. 2 of the 12 devices added. The other 10 did not. I then tried to add them individually. No issue. It seems to not be able to add them in bulk. I'm not sure how to resolve this issue. Does anyone know how to fix this problem? We plan to add more devices in the future and doing it one by one is going to take a long time.You're Invited! Join us for the upcoming Android Enterprise CAFÉ Takeover!
Hello Community Members, The Android Enterprise team is excited to invite you to our upcoming in-person CAFÉ Takeover events in New York City and Paris! What is the Android Enterprise CAFÉ? The Android Customer Advisory Forum for Enterprise (CAFÉ) is an exclusive, invite-only group of customers who actively engage with the Android Enterprise Product team. As a member, you get a front-row seat to the future of Android Enterprise. Look out for more details about the Android CAFÉ in a future post. Join Us for the CAFÉ Takeover! We’re opening the CAFÉ experience to non-CAFE members with two in-person events. This is a fantastic opportunity to meet the Android Enterprise team, network with your peers, and share your feedback directly with us. These events are exclusively in-person. CAFÉ Takeover: NYC Date & Time: October 14th 10:00am (9:30 Check-in) Location: Google NYC RSVP here CAFÉ Takeover: Paris Date & Time: October 21st 10:00am (9:30 Check-in) Location: Google Paris RSVP here Please note: These are customer-only events and registration confirmation is required to attend. Space is limited, so please RSVP at your earliest convenience to secure your spot. We look forward to seeing you there! Best, The Android Enterprise Team
Activating Device Owner in Android 16
I’m building a parental control app that relies on Device Owner mode. This worked fine on older devices (e.g. Samsung Galaxy S8 running Android 8/9), but it fails on a Pixel 10 Pro running Android 16. Process: I factory reset the Pixel. At the welcome screen, I scan a QR provisioning code. The QR downloads my signed APK, installs it, and should activate it as the Device Owner. Problem: On Android 16, the app is installed but Device Owner is not activated. In Settings > Device Admin, my app is listed, but the toggle is off. My MyDeviceAdminReceiver never fires — I see no provisioning broadcast (PROVISIONING_COMPLETE or PROVISIONING_SUCCESSFUL) and no debug logs. Here is my provisioning json as a starter - juyst in case I am doing something stupid!! { "android.app.extra.PROVISIONING_MODE": "device_owner", "android.app.extra.PROVISIONING_DEVICE_ADMIN_COMPONENT_NAME": "com.xxxx.yyyy/.MyDeviceAdminReceiver", "android.app.extra.PROVISIONING_DEVICE_ADMIN_PACKAGE_DOWNLOAD_LOCATION": "https://test.app.com/app-release.apk", "android.app.extra.PROVISIONING_DEVICE_ADMIN_PACKAGE_CHECKSUM": "rePWsxWwsW2wycUDiE_hVHSczS3qaJIdk7fnzDMPDV0", "android.app.extra.PROVISIONING_LEAVE_ALL_SYSTEM_APPS_ENABLED": false, "android.app.extra.PROVISIONING_SHOULD_LAUNCH_RESULT_INTENT": true, "android.app.extra.PROVISIONING_ADMIN_EXTRAS_BUNDLE": { "provision_token": "xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx......." } }
Updating the Device Art Generator (Device Frame)
The Device art generator is a great tool for people who don’t want to install Android Studio just to take some framed screenshots for documentation use. There are third-party apps that can do this too (Snapmod), but I was wondering if the developers at Google could give the Device art generator some well-deserved love and update it to include Pixel 10 frames? Thanks. (Google) Device art generator: https://developer.android.com/distribute/marketing-tools/device-art-generator 3rd party option: https://play.google.com/store/apps/details?id=cn.gavinliu.snapmod
Known issues with Android System WebView 139.0.7258.160?
Hi everyone we have some reports about OAuth2 Login issues on Android devices with Microsoft Conditional Access rules. Some device (very small amount) are not able to login to some specific apps where the OAuth Login is being made with an embedded Browser session. During investigation we found out, that all users are on Android System WebView version 139.0.7258.160. Users without issues are running 139.0.7258.158. We don't know whether this is the issue but I wanted you asked whether other admins here are having similar issues in the last couple of weeks. Are there any known issues about certificate based logins with Android System WebView currently? Thank you! Kind Regards Daniel
Bug? G-board removes additional languages post BYOD Enrollment?
We noticed a strange behaviour, If G-board has additional languages added apart from English like Polish or German, post enrolling into a work profile, the additional languages disappear from the keyboard. I was able to reproduce with Intune, WorkspaceOne and even TestDPC app. This is true even if no Device Restrictions are applied. It seems like a bug. Has anyone else seen this issue?Gmail does not show certificate selection dialog when "exchange_login_certificate_alias" is not specified in managed configuration
Hi, I am trying to configure Gmail to work with Exchange ActiveSync within a work profile via managed configuration according to the documentation - https://support.google.com/work/android/answer/7065453 The following parameters are specified: "exchange_host", "email_address", "exchange_username", "exchange_authentication_type" (allow_modern_authentication) The "exchange_login_certificate_alias" parameter is not set. I expect that the user will have to select a certificate via the system dialog. But as a result of such a configuration, the certificate selection dialog is not displayed to the user. The mail setup process is interrupted and the error message "Try again later, or contact your IT admin" is displayed However, if I specify any random value in the "exchange_login_certificate_alias" parameter, the certificate selection dialog is displayed. I would like to know whether this is expected behavior or a known issue? Versions Info Gmail client - 2025.08.25.800175820.Release Android 13-16Samsung Devices: Can't call from a personal app
Hi everyone we received some reports from our users in the last couple of month that suddently the phone app on COPE devices (Samsung A-series) starts to show "Can't call from a personal app" - Your organisation only allows you to make calls from work apps. Workaround: Reboot the device. For most of the reports this workaround has to take place once and the message is gone forever. A very small amount of devices starts to show this message again after a couple of weeks. Rebooting is resolving the issue again. Any idea of how to prevent this? Even emergency calls are not possible if this error is appearing! Does anyone else have seen this behavior? Raised a case with Samsung today. Thanks! DanielURGENT: Unable to complete action required for account verification
2 of our accounts got emails this morning that we have to verify our org address because it no longer matches. However, going through verification we get an error at the end to contact support.... going through the support system and answering their questions led to the below need help ASAP as it states we will lose all our apps on July 10th!!!getting ready for work setup get the issue of something went wrong your app cannot become device owner by the qr code provisison by json in android
i am facing the issue in android 14 or 15 when ever i build the unsigned build it work fine for the android 13 after that it give the error like something went wrong please contact to the it admin and i am build the singed build it give error for the checksum error cannot setup but same thing if i make my app as a device owner by adb command it work fine for me let me know how to fix this issue? i try to replace the checksum and i match both checksum both are same it getting error for me why? below is my mention qr code json, {"android.app.extra.PROVISIONING_DEVICE_ADMIN_COMPONENT_NAME": "com.abc.abc/com.abc.abc.utils.receiver.MyDeviceAdminReceiver", "android.app.extra.PROVISIONING_DEVICE_ADMIN_SIGNATURE_CHECKSUM": "F-EJlegNKdVupdJupPmWz34s2INjWVUDS5ErL-DuETc=", "android.app.extra.PROVISIONING_DEVICE_ADMIN_PACKAGE_DOWNLOAD_LOCATION": "https://downloadapk", "android.app.extra.PROVISIONING_LEAVE_ALL_SYSTEM_APPS_ENABLED": true}
