Recent discussions
Android Exchange Sync Problems: Contacts and Calendar Not Updating
Hello, I manage a fleet of more than 1,000 Samsung Android devices using Omnissa Workspace One (AirWatch), devices are enrolled in COPE. We use Gmail, Google Calendar, and the native Samsung Contacts app in the work profile, all synchronized through an Exchange ActiveSync connector. Since Wednesday, November 26th, we have been experiencing synchronization issues: - Contacts and calendar events saved on Exchange disappear after some time. - The Calendar app eventually shows an “Unauthorized Action” error and refuses to open. - Gmail continues to sync emails normally. The issue occurs randomly (sometimes after one hour, sometimes longer). Clearing Gmail’s app data and signing in again temporarily resolves the problem, but the issue always comes back. We've tryied uninstalling and reinstalling the app through our MDM but we can only do it user by user and we're not sure about it fixing the issue. We have no means to "rollback" Gmail's version to an older one through our MDM, i've tryied uninstalling recent updates on one of my test phones, it's seems stable for the moment. We noticed that Gmail received an update recently, and a couple of other fleet managers have reported the same problem since that update on Play store's comments. Have you identified any bug or recent change in Gmail that could affect Exchange/ActiveSync synchronization? Thank you in advance for your assistance.
Impact of Google Scribe Changes on Samsung S-Pen Usability in Industrial Contexts
Hello, We have observed a significant change in S-Pen behavior following the integration of Google Scribe into Android 15 / 16 on our Galaxy Tab Active 5. Previously, the stylus allowed cursor movement (or select an write area) within text fields without triggering handwriting input. This was essential for our use case. Our technicians are working in proximity to high-voltage electricity and must wear protective gloves. The stylus is their only means of interacting with the tablet during operations. With the recent change, the stylus now immediately writes in text areas instead of moving the cursor, making it impossible to position the cursor without touching the screen with a finger (which is not feasible in our environment). Before with old firmware (Android 14): https://youtube.com/shorts/RXaPRRXaNcs?feature=share After with latest version of Android with Google Scribe (Android 15/16) : https://youtu.be/ZfKKCKcfxUc / https://youtube.com/shorts/EbuibT211lg This modification introduces a critical usability issue for industrial and safety-related workflows. Is there any documented workaround or configuration option to restore the previous behaviour (cursor movement without writing / select area)? If not, could this scenario be considered for future updates of Android? Thank you for your attention to this matter. Best regards,
Google Account for Android Enterprise gets disabled
Hi all, we use a Google account in our Ivanti Neurons mobile device management system as an Android Enterprise account to manage the android apps and devices. Our account gets disabled with the following message: "Apparently, this account has been used in a way that violates Google's policy." We are unaware of any policy violation and don't know why this happened. At the moment everything is still working in the mdm, but Google says the account will be deleted in june 2026. Is there anyone from Google who can help me with that and can tell me why this happened? I fear that we will have to re-enroll all android devices if the account is deleted and we cannot find another solution to reactivate the Google account till then. I would appreciate any help. Thank you.
2025 Community Highlights: Thank you!
Hello everyone! As we look back on a fantastic year, we wanted to say a huge thank you. From lively forum debates and problem solving to in-person meetups; your energy, collaboration and expertise has made this community more vibrant than ever. To celebrate, we've gathered some of the best moments into one recap: A special thanks to our most active contributors: Moombas , Michel, jasonbayton, Kris, Yann_ROLAND, turquet, Alex_Muc, mattdermody, BenMcc, jarmo_akkanen, Rakib, Flo, jeremy, westd, Magcho, davidtse916, weberda Since we couldn't fit everything in, please share your own highlights below! (And, if you have 5 minutes, we would love to get your feedback on the community programs in this short community survey.) With 2026 already heating up with lots of exciting things, we look forward to driving the future of this community together. Thanks for a great year and we wish you a very happy festive season filled with food, fun and rest. AE Community Team [P.S - shoutout to Rose for creating this video 🤩]
Playstore empty after enrollment
Hello, For the past two weeks, we have been experiencing issues during the enrollment of some of our devices. After enrollment, the Play Store is empty and no apps will install. This is a problem that has occurred before, and a fix was provided by Google (link). A case is currently open between our MDM vendor, Ivanti, and Google: link. (issue tracker 399818918) Are other people experiencing this issue? Our vendor has indicated that at least one other customer is currently facing the same problem. Best regards
Upgrade to a managed Google domain fails with "Your account wasn't created"
Unable to complete the upgrade to google domain for Google managed play account initiated from Microsoft Intune. User has a first and last name, it is Entra managed, Intune licensed, and it has an mailbox active. User has organization read and update permissions on Intune side. The Upgrade flow is initiated and it ends up failing in the final steps where the Google admin account is being created : I have tested successfully on other tenants, this is the only one where I am seeing this failure. Any hints to troubleshoot this will be appreciated.
