Recent discussions
OnePlus 15 not listed in the AER(Android Enterprise Recommended) devices
OnePlus 15 not listed in the AER(Android Enterprise Recommended) devices Hello Everyone, I've noticed that the OnePlus 15 is not included in the Android Enterprise Recommended (AER) devices list, which can be found here: https://androidenterprisepartners.withgoogle.com/devices/#!?search=Oneplus. While the OnePlus 13 is currently listed, I'm curious to know when the OnePlus 15 might be added. I discovered that the absence of the OnePlus 15 from the AER list is not allowing work profile to be installed on my oneplus 15. Could someone provide insight into whether the OnePlus 15 will be added to the AER list in the near future? Your guidance would be greatly appreciated.SolvedRohitsharma10886 days agoLevel 1.5: Cupcake53Views1like5Comments
Zero touch Enrollment
i had this weird issue while trying to auto provision the devices , i created one configuration to auto redirect the devices to an enrollment profile, added the Jason file of the token to it and assigned it to certain devices , yet it didn't work the device realize that it is belong to organization and i see my company support contact means it been recognized on my zero touch portal but it ask me to scan QR code for enrollment and not detect the token Jason text in the DPC extras also the profile works fine if i scanned the QR, any suggestions ??😅Solvedceermotors6 days agoLevel 1.5: Cupcake82Views0likes7Comments
Rejection From AM-API initial quota approval
So, we were developing our EMM solution (almost done), and now for deployment purposes, we had to apply for an initial quota via the form. apparently we got a rejection email, stating the use case violates the permissible usages which i've ready and doesnt look like we do. I'd like to reach out to those folks (or if someone can help me connect to them) and try to understand their POV and clarify in case of any mis-phrasing from my side (since english isn't my first language) Regards, Rino JamesSolvedrinojames0078 days agoLevel 1.6: Donut29Views1like3Comments
zero-touch; Owner credentials lost
Hi, we have a few Zebra devices registered for zero-touch and plan to use zero-touch for all regular mobile devices. the registration and all existing accounts linked to it was created by team members that are unfortunately no longer with us. i do have access to one account with administrator permissions but the account with the "owner" permission was not handed over and credentials are basically lost. which steps are necessary to recover ownership?Solvedempe16 days agoLevel 1.5: Cupcake34Views0likes3Comments
Help Needed: Re-registering MDM After Already Signed Up Error
Hello Android Enterprise Community, I’m trying to set up my MDM, but I keep encountering the following error: "Someone at testmdm.xyz has already signed up." I have previously attempted to remove the Android Enterprise enrollment from my domain, unlinked the MDM, and followed all standard steps. However, I am unable to re-register the MDM, and my attempts to enroll devices fail. I would greatly appreciate guidance on: How to fully clear any previous Android Enterprise enrollment associated with my domain Steps to re-register an MDM successfully Any best practices or troubleshooting tips to avoid this issue in the future Thank you in advance for your help. Any advice from experienced admins or Google support is highly welcome. jasonbayton Best regards, KhaledSolvedkhaled17 days agoLevel 1.5: Cupcake27Views0likes1Comment
How to view and remove enrolled devices, and how quotas are applied
We are developing a solution using Android Management. While enrolling a fully managed device, provisioning now fails with: - "Can't set up device" - "Since your organization reached its usage limits, this device can't be set up." This did not occur until yesterday. We are trying to determine whether this quota limit is enforced by the Android Management API (EMM side) or by Google Workspace when connecting to a third‑party EMM. If the limit is on the EMM side, is the quota granted per project? We have two Google Cloud projects using the Android Management API; the issue is only affecting the newer project. Questions: 1) Where can we monitor quota usage for Android Management? 2) If we have reached a quota, is there a way to remove previously enrolled test devices, and would that resolve the issue? 3) Where can we find detailed information about quotas and currently enrolled devices?Solvedkeyurmaru21 days agoLevel 1.5: Cupcake99Views0likes3Comments
Google keyboard not appearing automatically
Have a bit of an emergency where after the latest Gboard update, when users tap an input field, instead of Gboard just showing up as normal, a menu bubble is appearing instead where they have to tap it and select the "show on screen keyboard" option. I haven't been able to locate Google's release notes for Gboard to see if there was something that changed. Any ideas would be greatly appreciated!Solvedcat_herder2 months agoLevel 1.6: Donut314Views0likes25Comments
Google Play Console : delete an application, ID transaction
Hi everyone, I noticed that it is now possible to delete an application that has been unpublished for a long time, for example. When you click on delete application, you are asked for the transaction ID of the developer account and the package name. I have my transaction ID (which can be found on payments.google.com), but it is not in the same format as the examples given and is not recognised. Have you ever tried to delete an application? Have you also encountered a problem with this ID? Best regards, NB : The ID I have is in the format xxx.registration-xxx-xxx-xxx-xxx-xxxSolvedFlo2 months agoLevel 2.0: Eclair109Views0likes5CommentsDefault apps on Work profile or DO devices
Hello, A client would like to define Adobe Reader as default pdf viewer on WPCOD devices or DO devices. I didn't find any informations about it in android enterprise documentation or Ivanti NMDM documentation. Is it even doable ? Has anyone ever had a similar request? Thank you,SolvedBatlac2 months agoLevel 1.6: Donut60Views0likes3CommentsDo Not Have Permissions To Add Device
Hello, We are a reseller and recently we've been trying to add devices onto clients AZT. We've ran into an issue trying to add devices onto a new client. We tried to add the client to our portal, but the customer number we get doesn't match theirs. We've had this happen before with a previous client, but we resolved it by having them add us on their portal. Worked just fine. I got on a call and guided the customer to add us. Found us easily and was able to add us. I found them on our portal and I uploaded the CSV file. 2 of the 12 devices added. The other 10 did not. I then tried to add them individually. No issue. It seems to not be able to add them in bulk. I'm not sure how to resolve this issue. Does anyone know how to fix this problem? We plan to add more devices in the future and doing it one by one is going to take a long time.Solvedjhigh845253 months agoLevel 1.5: Cupcake63Views1like2Comments
Explore other customer resources
Help Center
Explore step-by-step how-to guides.
Solutions Directory
Find solutions and partners.
Website
Discover more about Android's features.