Recent discussions
Intune - Zebra Scanners - not recognized as company devices in ZTP
Hi, we are using MS Intune and Google Zero Touch Portal, and a large number of Zebra scanners. We created several profiles in ZTP with DPC extras (JSON) to link the devices to the corresponding Intune enrollment profiles. However, when the scanners are set up and connected to wifi, they will not identify as company devices, but continue setup in "private" mode. I assume there is a problem in our JSON config, but I could not find it. I already checked some other discussions in this forum, but could not yet find a solution. Apologies, if this problem should already be resolved, then I am happy if you point me in the right direction. :) Thanks very much and best regards TobiasSolved86Views0likes8Comments
Samsung Smart Switch Not Working After Enrolling Device in Android Management API (Device Owner Mode) [NEW SAMSUNG PHONES, NOT OLD]
Hello, I have built a device management system using Android Management API. Devices are enrolled in Device Owner mode. After enrolling Samsung devices (especially newer models like Samsung A07), I noticed that Samsung Smart Switch does not work anymore. On older Samsung devices, Smart Switch works even after enrollment. But on newer Samsung devices, Smart Switch does not work once the device is enrolled as Device Owner. I am not using any third-party MDM solutions only Android Management API. My questions: Is Samsung Smart Switch blocked automatically when a device is enrolled in Device Owner mode? Is this expected behavior on newer Samsung devices? Is there any policy configuration that allows Smart Switch to function while still using Device Owner mode? Is this a Samsung restriction or an Android Enterprise restriction? I would appreciate any clarification on this behavior. Thank you.Solvedsemhzaid16 days agoLevel 1.6: Donut85Views0likes2Comments
Sign_in url
Regarding the function of configuring the login URL, I have configured the signUrl for the enterprise, and then obtained the signinEnrollmentToken of the enterprise through get, and placed its qrcode into the QR code. When I configure the device, my device redirects to the configured signUrl page, and then after successfully logging in by entering the account and password, I need to call enrollmentTokens.create. However, how can I obtain my enterprise id? Is there any good suggestionSolvedgaoyu26 days agoLevel 1.5: Cupcake56Views0likes3Comments
Possible to deploy API commands via Provisioning Profiles in MDM?
Hello, We use WorkspaceONE UEM as our MDM. We sometimes use provisioning profiles to deploy commands to devices run-intents, but I'm not an expert on this subject by any means. I am curious if it is possible to use our MDM to deploy an API command to disable Factory Reset Protection. The command information is here: https://developer.android.com/reference/android/app/admin/FactoryResetProtectionPolicy I realize what a specific question this is. If I can provide more information, please let me know. Thanks in advance!Solvednleaphart29 days agoLevel 1.6: Donut73Views0likes4Comments
Device financing at scale (10,000+ devices): compliant “restricted mode” on delinquency using Android Enterprise (Device Owner)
Hi everyone, I’m building an Android Enterprise device management solution and I want to keep everything fully compliant (Android Enterprise + Google Play policies). Use case: a company provides company-owned devices to customers under a leasing / device financing contract. We need to manage this at scale (10,000+ devices) across multiple customers/tenants. If a customer becomes delinquent, the company needs a temporary restricted mode (e.g., kiosk/limited access) until the account is back in good standing — with clear user notice, grace period, and contractual consent. What we want to control at scale: enrollment, policy assignment, app allow/deny lists, kiosk/lock task mode, updates, compliance reporting, and remote actions aligned with Android Enterprise best practices. Questions: Is this type of “restricted mode for delinquency” considered acceptable in the Android Enterprise ecosystem when devices are Company-Owned (Device Owner) and the policy is transparent/contractual? For 10,000+ devices, what is the recommended architecture: Android Management API (AMAPI) policies only, or a custom DPC (and why)? For distribution, is the safest path a managed Google Play private app per enterprise/tenant, or another approved approach for large-scale deployments? Any best practices to avoid being flagged by Play Protect / Play policy reviews for legitimate enterprise enforcement features (kiosk, app restrictions, device restrictions), especially at this scale? I’m not looking to bypass security or do anything hidden; the goal is a compliant enterprise solution. Thanks for any guidance or official documentation links.Solvedgustavomartinez2 months agoLevel 1.5: Cupcake152Views0likes8Comments
Android Enterprise Expert Certification
Hey, Not sure if this is at all correct place to address this, but once again when I started to do the renewal for Android Enterprise Expert certification, I though that I would want to ensure the Android Academy is still the correct place to do these, as the material is seriously outdated, even it still factually largely applies, it still seems frankly dumb to read upon features that came out with Android 5.1 - 8.1, and obtain a certification by that way. Also the session that can be enrolled via the portal, are still titled that what is new on Android in 2025, though the session is for this year. If someone has some knowledge of the above would appreciate any info as had to dig abit via various contacts to get info of this community site.Solvednesseijah2 months agoLevel 1.5: Cupcake171Views0likes4Comments
Playstore empty after enrollment
Hello, For the past two weeks, we have been experiencing issues during the enrollment of some of our devices. After enrollment, the Play Store is empty and no apps will install. This is a problem that has occurred before, and a fix was provided by Google (link). A case is currently open between our MDM vendor, Ivanti, and Google: link. (issue tracker 399818918) Are other people experiencing this issue? Our vendor has indicated that at least one other customer is currently facing the same problem. Best regardsSolvedFlo2 months agoLevel 2.0: Eclair134Views2likes5CommentsPlaystore private app search
Hello AE community, Happy new year, Our users encounter a problem when looking for private apps on the playstore, Apps doesn't appear until you type their full name, For exemple: we have an application called "Conformite" When typing "Confo", the app doesn't show up When typing "Conformite", it works When looking for a public app like teams Typing "Tea" Teams shows up Typing "Teams" Teams shows up We created a playstore category to make this search easier, Is there something to do on the playstore console ? I can add screnshots if needed Regards, BatlacSolvedBatlac2 months agoLevel 1.6: Donut176Views2likes9Comments
Issue: Play Protect Blocks DPC Installation During QR Provisioning on Android 14 / One UI 6.1
Hello, We use QR code provisioning to install our custom Device Policy Controller (DPC) app from a custom download URL (not Google Play). The exact same APK + QR configuration: Works on: Samsung Galaxy S20 — Android 13 / One UI 5.0 Blocked on: Samsung Galaxy S21 — Android 14 / One UI 6.1 Play Protect stops installation with the message: "App blocked to protect your device. This app can request access to sensitive data. This can increase the risk of identity theft or financial fraud." Provisioning QR: { "android.app.extra.PROVISIONING_DEVICE_ADMIN_COMPONENT_NAME": "<DeviceAdmin component>", "android.app.extra.PROVISIONING_DEVICE_ADMIN_PACKAGE_CHECKSUM": "<Package checksum>", "android.app.extra.PROVISIONING_DEVICE_ADMIN_PACKAGE_DOWNLOAD_LOCATION": "<S3 bucket url>", "android.app.extra.PROVISIONING_LOCALE": "en_US", "android.app.extra.PROVISIONING_TIME_ZONE": "Europe/Helsinki", "android.app.extra.PROVISIONING_LEAVE_ALL_SYSTEM_APPS_ENABLED": false, "android.app.extra.PROVISIONING_DEVICE_ADMIN_PACKAGE_NAME": "<Package name>", "android.app.extra.PROVISIONING_WIFI_HIDDEN": true, "android.app.extra.PROVISIONING_WIFI_SECURITY_TYPE": "WPA", "android.app.extra.PROVISIONING_WIFI_SSID": "<WiFi SSID>", "android.app.extra.PROVISIONING_WIFI_PASSWORD": "<WiFi Password>" } Questions: Question 1: What changed in Android 14 or One UI 6.1 related to: - Sideloading DPCs during provisioning - Play Protect enforcement during QR setup Question 2: What is the new required approach to ensure the DPC installation is allowed? (e.g., signature checksum requirement, Play signing, allow list, new provisioning extras) Question 3: Is there updated documentation that describes the new DPC provisioning security rules? We need to understand the change and how to properly support Android 14+ devices in enterprise deployments. Thank you!Solvedgekatz-mce2 months agoLevel 1.6: Donut194Views2likes5Comments
Clarification on DPC Policy
After numerous support tickets saying Google Play Protect has blocked our DPC app from being installed with the QR code I found this site and from what I understand there was a change at the start of this month that was only advertised to Google Enterprise Partners regarding who can use QR code enrollment and other Android APIs in their app. Applied for EMM/DPC account twice and each time less than 12 hours later denied with "On reviewing the information that you have submitted in your application, your organization does not meet the requirements to enter the community." I have explained that we have contracts with companies (which we are now in breach of) and are in talks with the Military for a custom DPC solution. RRiVEN LLC has been a company since 2011 and our DUNS profile reflects that. I have read https://developers.google.com/android/management/permissible-usage https://developers.google.com/android/play-protect/warning-dev-guidance#android_enterprise_dpc_enrollment and https://support.google.com/work/android/answer/16694822 We are not a financing solution, we are not for monitoring or eavesdropping, and we don't install apps/services on devices. Unsure why our application keeps getting denied. Like most major changes the Android Enterprise team has handled this poorly and as you can see from all the posts this is impacting a large number of people. If there is an aspect we need to change about our app we are open to making that change but we don't know why we are getting denied. We need any help we can get before we are sued for breach of contract. Who can help us?Solvedrriven3 months agoLevel 1.6: Donut192Views0likes2Comments
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