General discussions

Using Android and apps for your work? Ask a question, start a discussion and support your peers.491 Posts

Recent discussions

Max number of devices in single .csv file
Hello, I was searching for a precise info, but i cant find any official info, and unofficial sources are not precise, to say the least. How many devices can I upload to ZTP from resseller portal using a single .csv file? I have found that limitations are 30, 50, 60 devices per one file, or that the limitation is the size of the file- 50mb. The problem is, probably i will need to add tens of thousands of devices, and maximum 50 devices per one .csv is a big limitation in that case. Or is there any other way to add very large quantities of devices?
Solved
TomaszP
Level 1.6: Donut
11 days ago
Enrolment
Management
Zero-touch
38Views
0likes
4Comments
Struggling with Google EMM Partner Application No Clear Reasons for Rejection
Hi everyone, I’m feeling very disappointed and need some help here. We’ve invested significant time and effort into building an EMM solution that aligns fully with Google’s own guidelines: Built according to Android Enterprise requirements Obtained Expert certification for our team Have clients ready to onboard devices immediately Despite doing all of the above, our application keeps getting rejected with the reason: “Doesn’t Meet Program Requirements.” The problem is, there’s no clear reason provided for rejection. Without clarity, there’s no way to improve or move forward. Google has a 500 device limit before allowing scaling, but without program approval, our clients may suffer. We have already done certifications, built the platform, and proven readiness. Our TESTING PLATFORM is live. At this point, I honestly don’t know what else can be done. If there’s no path forward and no constructive guidance, I may be forced to open-source the entire project on GitHub and advise new developers not to invest effort into building an Android EMM solution, because the barriers are too high and unclear. I still want to find a way to bring this product to market but right now, the lack of transparency and guidance is extremely discouraging. Has anyone else faced this? How did you get clarity or escalate the case with Google? Any advice would be deeply appreciated. Thanks, Shailesh (This post was edited to remove the advertisement of commercial products or services, in compliance with our guidelines)
Solved
emmbuilder
Level 1.5: Cupcake
15 days ago
EMM
Everything Else
65Views
0likes
1Comment
Support for a Single VPN Instance Shared Across All Users on a Corporate-Owned Device
Hello everyone, I am exploring how to reduce resource usage on corporate-owned Android devices that are configured with multiple users or profiles. Currently, Android's VPN framework is per-user: Each user (or work profile) maintains its own VPN state. An Always-On VPN can only be configured within the context of the current user or profile. This means that if a device has several users, each user needs to run a separate VPN instance. This design results in unnecessary duplication: Multiple VPN processes or tunnels are active on the same device. System resources (CPU, battery, memory) are consumed redundantly. The VPN app itself must be installed and configured multiple times. My request/idea: Enable a single VPN instance at the device level (not just per-user), so that one VPN tunnel can secure network traffic across all users and profiles. This would: Greatly reduce resource waste. Simplify deployment and management for IT admins. Prevent the need for each user or profile to maintain its own VPN connection. Questions for the community and Google team: Is there any existing mechanism (documented or OEM-specific) that allows a VPN to operate at the device scope rather than user scope? Are there any roadmap plans to support device-level VPN in Android Enterprise? If not currently supported, could this be considered as a feature request for future Android versions? This would be particularly valuable for dedicated devices and shared device scenarios where multiple users must access corporate resources, but IT only wants to maintain one VPN tunnel. Looking forward to your insights and to hear whether others face the same challenge. Thank you.
Solved
Fxzxmicah
Level 1.6: Donut
21 days ago
Devices
EMM
fully managed
Management
106Views
0likes
8Comments
Does Unlinking Zero-Touch Accounts remove devices from Intune that were enrolled from those accounts?
Hi just wanted to know if there will be issues with already enrolled devices in Intune if we unlink these accounts.
Solved
Plain
Level 1.5: Cupcake
25 days ago
EMM
Enrolment
Management
microsoft intune
Work Profile
58Views
0likes
2Comments
Organization reached its usage limits, your work profile can't be set up.
We have a fleet that is managed with Android Management API that we use for pre prod testing. We started getting `Organization reached its usage limits, your work profile can't be set up` error recently in this enterprise. It had about 800 device when i did the list devices call. I have now removed the older devices and the list device call now returns 84 devices, but I still see the above error when trying to enroll new device. Its been about 2 days since i deleted the devices. Also been about 2 days since i have filled up https://docs.google.com/forms/d/e/1FAIpQLSf4VCzblf27V6jx1_iFt7lD1WjyCDpSDzQcxunTbQdbkEGG4Q/viewform to increase the quota for registered devices. Is there any way to investigate this issue? Can I check the registered devices qouta anywhere in GCP console? Are there any other case where I can see this error? I am seeing this error for both work profile and fully managed device.
Solved
Prathik
Level 2.0: Eclair
25 days ago
BYOD
cope
Devices
EMM
Enrolment
77Views
0likes
5Comments
Unlinking Zero Touch Account from deleted Enterprise
Hi, we are currently trialing automatic device enrollment using a Zero Touch Account and baramundi Management Suite as our EMM solution. It all worked well, until I deleted the Android Enterprise account before unlinking it from our Zero Touch account. When I now try to create a new enterprise and link it to our Zero Touch account, it says that it's already linked and I can't proceed to the actual Zero Touch console within the iFrame in the EMM. Sadly I can't change the display language for the iframe. It says "Choose accounts to be linked" and the light grey part next to the checkbox says "already linked". I'm only presented the option to go back and choose another Google account. There doesn't appear to be an option on the web portal version of Zero Touch (https://enterprise.google.com/android/zero-touch/customers/) to unlink the enterprise either. When I try to delete the enterprise it warns me to unlink the Zero Touch account before proceeding and tells me that all enterprise related data will be deleted after 30 days. So my question is: Is there another way to unlink the enterprise from the Zero Touch Account or do I simply wait for 30 days and then the link is deleted automatically? Peter
Solved
marvelous_mink
Level 1.6: Donut
2 months ago
EMM
Management
Zero-touch
160Views
0likes
4Comments
How to deregistered my all zerotouch device
Hello, My Zerotouch account is deleted and how we deregistered my already registered device
Solved
soumyatech
Level 1.6: Donut
2 months ago
App Management
Devices
EMM
Enrolment
fully managed
79Views
0likes
6Comments
Is One plus 13s android enterprise recommended?
Hi I wasn't able to find one plus 13s mentioned in the list. Is it AER approved. Will my office workspace work? Can someone please let me know thanks!
Solved
mitaksha
Level 1.6: Donut
2 months ago
accessibility
Devices
Enrolment
Work Profile
77Views
0likes
6Comments
Knox 3.11, SDK restrictions for Android 15
Hello everyone , Does anyone use knox sdk restricted method ? We have an app that has a driving mode and the apps is used for security purpose . Of course the app use know high restrictions feature like disable apps or enable/disable voice restrictions . Our xcover on android 15 , we have a message error that's say the app is not running in device owner mode : SecurityException: Caller is not DO or PO or KPU. According to Samsung post here , our app in android 15 will loose many restrictions we use . My question is how we can update to android 15 ? Our device is managed by Ivanti . The device owner of our device is the ivanti app and thus it can use knox sdk restrictions . I am pretty sure we can't have 2 apps being device owner if i am not wrong but i didn't find the proof yet . Sounds like the solution is to manage our device with only our EMM which doesn't satisfy our needs . Does anyone have any other idea ? It's a specific case actually .
Solved
Vin2K
Level 1.6: Donut
3 months ago
Devices
fully managed
Management
samsung knox
143Views
0likes
6Comments
Captive Portal - Intunes Kiosk Mode
Does anyone know if it's possible to allow an android tablet to connect to captive portals whilst in Kiosk mode. I am currently trying to configure Intunes to allow this and cannot find a way to allow the tablet user to connect to a Captive portal as this is being restricted. Upon the device being configured and connecting to Wi-Fi it does not display the Wi-Fi landing page to allow access. Has anyone come across this issue whilst using Intunes\Kiosk mode specifically with Android devices? Thanks
Solved
shaunhodgkinson
Level 1.6: Donut
3 months ago
Devices
microsoft intune
70Views
0likes
7Comments

Explore other customer resources

Help Center

Explore step-by-step how-to guides.

Solutions Directory

Find solutions and partners.

Website

Discover more about Android's features.