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DUNS number not working to verify develops account
we are asked to verify our google developer accounts on the console. however, when trying to do so, our DUNS number was not working. we know it's the correct number as it's used in a different portal.SolvedHARSAFE5 days agoLevel 1.5: Cupcake19Views0likes1Comment
EMM Quota
Hi Everyone, I am trying to set up a fully managed device for my organization. I have completed the process of enterprise creation, but as I generate the enrollment QR and begin setup of my Android, I get an error stating "Since your organization reached its usage limits, this device can't be set up". What am I missing as I can't see any graph or option to increase my limit. Furthermore, I have deleted all the devices from my enterprise. My organization needs a scalable solution so that we can manage thousands of device . Please let me know how to proceed forward. ThanksSolvedLAKSHAYNE9 days agoLevel 1.5: Cupcake104Views0likes12Comments
Forced Auto Install Issues
Since mid-November '25, forced auto install is not functional for our organization. Apps are loaded and installable as work apps but do not progress as an auto install from our policy. Has anyone experienced a similar issue? No policy changes, no SW updates on the MDM client. Functionality just stopped working.SolvedTHTClient11 days agoLevel 1.6: Donut85Views0likes7Comments
Unable to upload bulk CSV file to ZeroTouch
Hi Team, Is there currently an issue uploading a bulk .csv file to ZeroTouch? It's giving me an error. See below. Steps below: I downloaded the sample .csv file then updated it with my data, then uploading it again to the portal as is without changing the name or file extension as seeing above, yet its giving me an error. This was working not long ago, just wondering if there is currently an issue. ThanksSolvedSteve21 days agoLevel 1.6: Donut123Views0likes11Comments
OnePlus 15 not listed in the AER(Android Enterprise Recommended) devices
OnePlus 15 not listed in the AER(Android Enterprise Recommended) devices Hello Everyone, I've noticed that the OnePlus 15 is not included in the Android Enterprise Recommended (AER) devices list, which can be found here: https://androidenterprisepartners.withgoogle.com/devices/#!?search=Oneplus. While the OnePlus 13 is currently listed, I'm curious to know when the OnePlus 15 might be added. I discovered that the absence of the OnePlus 15 from the AER list is not allowing work profile to be installed on my oneplus 15. Could someone provide insight into whether the OnePlus 15 will be added to the AER list in the near future? Your guidance would be greatly appreciated.SolvedRohitsharma108822 days agoLevel 1.6: Donut109Views1like5Comments
Zero touch Enrollment
i had this weird issue while trying to auto provision the devices , i created one configuration to auto redirect the devices to an enrollment profile, added the Jason file of the token to it and assigned it to certain devices , yet it didn't work the device realize that it is belong to organization and i see my company support contact means it been recognized on my zero touch portal but it ask me to scan QR code for enrollment and not detect the token Jason text in the DPC extras also the profile works fine if i scanned the QR, any suggestions ??😅Solvedceermotors23 days agoLevel 1.6: Donut152Views0likes10Comments
Rejection From AM-API initial quota approval
So, we were developing our EMM solution (almost done), and now for deployment purposes, we had to apply for an initial quota via the form. apparently we got a rejection email, stating the use case violates the permissible usages which i've ready and doesnt look like we do. I'd like to reach out to those folks (or if someone can help me connect to them) and try to understand their POV and clarify in case of any mis-phrasing from my side (since english isn't my first language) Regards, Rino JamesSolvedrinojames00725 days agoLevel 1.6: Donut45Views1like3Comments
Zero Touch phones randomly wipe themselves
Hello, We are a large corporate and mostly use Samsung phones as Android devices. Enrolment is being done via ZT portal to a default profile which is Corporate Owned Work Profile provided via Microsoft Intune. We are noticing an increased amount of cases where users set up their phones (no QR code, no text token) with default configuration added using DPC extras and within first few hours they would reset to a factory default state without any notice. This has become a real issue as it is affecting more and more people. Devices enrolled without ZT do not suffer from this issue, even though they are using the exact same enrolment profile. I saw many posts like this here and elsewhere on the internet, but no actual solution. What is the problem here and is it being actively looked by Google?SolvedAndrius26 days agoLevel 2.0: Eclair263Views1like30Comments
zero-touch; Owner credentials lost
Hi, we have a few Zebra devices registered for zero-touch and plan to use zero-touch for all regular mobile devices. the registration and all existing accounts linked to it was created by team members that are unfortunately no longer with us. i do have access to one account with administrator permissions but the account with the "owner" permission was not handed over and credentials are basically lost. which steps are necessary to recover ownership?Solvedempe2 months agoLevel 1.5: Cupcake38Views0likes3Comments
Help Needed: Re-registering MDM After Already Signed Up Error
Hello Android Enterprise Community, I’m trying to set up my MDM, but I keep encountering the following error: "Someone at testmdm.xyz has already signed up." I have previously attempted to remove the Android Enterprise enrollment from my domain, unlinked the MDM, and followed all standard steps. However, I am unable to re-register the MDM, and my attempts to enroll devices fail. I would greatly appreciate guidance on: How to fully clear any previous Android Enterprise enrollment associated with my domain Steps to re-register an MDM successfully Any best practices or troubleshooting tips to avoid this issue in the future Thank you in advance for your help. Any advice from experienced admins or Google support is highly welcome. jasonbayton Best regards, KhaledSolvedkhaled2 months agoLevel 1.5: Cupcake38Views0likes1Comment
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