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Device financing at scale (10,000+ devices): compliant “restricted mode” on delinquency using Android Enterprise (Device Owner)
Hi everyone, I’m building an Android Enterprise device management solution and I want to keep everything fully compliant (Android Enterprise + Google Play policies). Use case: a company provides company-owned devices to customers under a leasing / device financing contract. We need to manage this at scale (10,000+ devices) across multiple customers/tenants. If a customer becomes delinquent, the company needs a temporary restricted mode (e.g., kiosk/limited access) until the account is back in good standing — with clear user notice, grace period, and contractual consent. What we want to control at scale: enrollment, policy assignment, app allow/deny lists, kiosk/lock task mode, updates, compliance reporting, and remote actions aligned with Android Enterprise best practices. Questions: Is this type of “restricted mode for delinquency” considered acceptable in the Android Enterprise ecosystem when devices are Company-Owned (Device Owner) and the policy is transparent/contractual? For 10,000+ devices, what is the recommended architecture: Android Management API (AMAPI) policies only, or a custom DPC (and why)? For distribution, is the safest path a managed Google Play private app per enterprise/tenant, or another approved approach for large-scale deployments? Any best practices to avoid being flagged by Play Protect / Play policy reviews for legitimate enterprise enforcement features (kiosk, app restrictions, device restrictions), especially at this scale? I’m not looking to bypass security or do anything hidden; the goal is a compliant enterprise solution. Thanks for any guidance or official documentation links.Solvedgustavomartinez22 days agoLevel 1.5: Cupcake119Views0likes8Comments
Android Enterprise Expert Certification
Hey, Not sure if this is at all correct place to address this, but once again when I started to do the renewal for Android Enterprise Expert certification, I though that I would want to ensure the Android Academy is still the correct place to do these, as the material is seriously outdated, even it still factually largely applies, it still seems frankly dumb to read upon features that came out with Android 5.1 - 8.1, and obtain a certification by that way. Also the session that can be enrolled via the portal, are still titled that what is new on Android in 2025, though the session is for this year. If someone has some knowledge of the above would appreciate any info as had to dig abit via various contacts to get info of this community site.Solvednesseijah23 days agoLevel 1.5: Cupcake113Views0likes4Comments
Playstore empty after enrollment
Hello, For the past two weeks, we have been experiencing issues during the enrollment of some of our devices. After enrollment, the Play Store is empty and no apps will install. This is a problem that has occurred before, and a fix was provided by Google (link). A case is currently open between our MDM vendor, Ivanti, and Google: link. (issue tracker 399818918) Are other people experiencing this issue? Our vendor has indicated that at least one other customer is currently facing the same problem. Best regardsSolvedFlo23 days agoLevel 2.0: Eclair121Views2likes5CommentsPlaystore private app search
Hello AE community, Happy new year, Our users encounter a problem when looking for private apps on the playstore, Apps doesn't appear until you type their full name, For exemple: we have an application called "Conformite" When typing "Confo", the app doesn't show up When typing "Conformite", it works When looking for a public app like teams Typing "Tea" Teams shows up Typing "Teams" Teams shows up We created a playstore category to make this search easier, Is there something to do on the playstore console ? I can add screnshots if needed Regards, BatlacSolvedBatlac26 days agoLevel 1.6: Donut139Views2likes9Comments
Issue: Play Protect Blocks DPC Installation During QR Provisioning on Android 14 / One UI 6.1
Hello, We use QR code provisioning to install our custom Device Policy Controller (DPC) app from a custom download URL (not Google Play). The exact same APK + QR configuration: Works on: Samsung Galaxy S20 — Android 13 / One UI 5.0 Blocked on: Samsung Galaxy S21 — Android 14 / One UI 6.1 Play Protect stops installation with the message: "App blocked to protect your device. This app can request access to sensitive data. This can increase the risk of identity theft or financial fraud." Provisioning QR: { "android.app.extra.PROVISIONING_DEVICE_ADMIN_COMPONENT_NAME": "<DeviceAdmin component>", "android.app.extra.PROVISIONING_DEVICE_ADMIN_PACKAGE_CHECKSUM": "<Package checksum>", "android.app.extra.PROVISIONING_DEVICE_ADMIN_PACKAGE_DOWNLOAD_LOCATION": "<S3 bucket url>", "android.app.extra.PROVISIONING_LOCALE": "en_US", "android.app.extra.PROVISIONING_TIME_ZONE": "Europe/Helsinki", "android.app.extra.PROVISIONING_LEAVE_ALL_SYSTEM_APPS_ENABLED": false, "android.app.extra.PROVISIONING_DEVICE_ADMIN_PACKAGE_NAME": "<Package name>", "android.app.extra.PROVISIONING_WIFI_HIDDEN": true, "android.app.extra.PROVISIONING_WIFI_SECURITY_TYPE": "WPA", "android.app.extra.PROVISIONING_WIFI_SSID": "<WiFi SSID>", "android.app.extra.PROVISIONING_WIFI_PASSWORD": "<WiFi Password>" } Questions: Question 1: What changed in Android 14 or One UI 6.1 related to: - Sideloading DPCs during provisioning - Play Protect enforcement during QR setup Question 2: What is the new required approach to ensure the DPC installation is allowed? (e.g., signature checksum requirement, Play signing, allow list, new provisioning extras) Question 3: Is there updated documentation that describes the new DPC provisioning security rules? We need to understand the change and how to properly support Android 14+ devices in enterprise deployments. Thank you!Solvedgekatz-mce30 days agoLevel 1.6: Donut143Views2likes5Comments
Clarification on DPC Policy
After numerous support tickets saying Google Play Protect has blocked our DPC app from being installed with the QR code I found this site and from what I understand there was a change at the start of this month that was only advertised to Google Enterprise Partners regarding who can use QR code enrollment and other Android APIs in their app. Applied for EMM/DPC account twice and each time less than 12 hours later denied with "On reviewing the information that you have submitted in your application, your organization does not meet the requirements to enter the community." I have explained that we have contracts with companies (which we are now in breach of) and are in talks with the Military for a custom DPC solution. RRiVEN LLC has been a company since 2011 and our DUNS profile reflects that. I have read https://developers.google.com/android/management/permissible-usage https://developers.google.com/android/play-protect/warning-dev-guidance#android_enterprise_dpc_enrollment and https://support.google.com/work/android/answer/16694822 We are not a financing solution, we are not for monitoring or eavesdropping, and we don't install apps/services on devices. Unsure why our application keeps getting denied. Like most major changes the Android Enterprise team has handled this poorly and as you can see from all the posts this is impacting a large number of people. If there is an aspect we need to change about our app we are open to making that change but we don't know why we are getting denied. We need any help we can get before we are sued for breach of contract. Who can help us?Solvedrriven2 months agoLevel 1.6: Donut153Views0likes2Comments
URGENT: Registration Blocked - "Oops Something went wrong" at DUNS Step (Ghost Application)
Hi Android Enterprise Community Team, We are currently blocked from the partner onboarding process due to a system error that seems to have locked our DUNS number in a "ghost" application state. Here is the chronological sequence of the issue: First Attempt: I initially applied using a generic Gmail address and was correctly declined. Second Attempt (Corporate): I followed the instructions and re-applied using my corporate email. The Error: This second application was marked as "Declined - Further information was requested but not received". However, I never received any email requesting further information (I have checked all Spam/Junk folders multiple times). The process seemingly timed out on the server side without notifying me. Current Blocker: Now, when I try to "Resume Onboarding" or start a fresh application via androidenterprise.dev with my corporate email, the system allows me to log in but throws a generic "Oops Something went wrong" error immediately after I click "Next" on the DUNS Number verification step. It appears my DUNS number is locked inside the previous "declined/closed" application, and the system throws an exception when I try to reuse it. I urgently need the onboarding team to RESET my application status or release my DUNS number so I can submit a fresh, correct form. ( By the way, there is no information why our application was declined. What must we do, we dont know at this point ) Thank you for your assistance. (This post was edited to remove personal information, in compliance with our guidelines)Solvedhmtcr2 months agoLevel 1.6: Donut105Views0likes5Comments
Play Protect is blocking our DPC app — appeal already submitted, looking for guidance
Hello everyone, We are currently facing an issue where Google Play Protect is blocking our Android application during device provisioning. Context: - It is not distributed via Google Play (but is already published); it is hosted externally and installed during provisioning via QR code. - The app is properly signed, and provisioning works at the system level, but Play Protect blocks the app with the message “App blocked to protect your device.” - This started happening recently on new devices / factory reset devices. We have already submitted the official Play Protect appeal form as recommended in the documentation: The form was completed with all required information (APK, package name, signing certificate, use case, etc.). At this point, we are looking for guidance from the community: - How long does it usually take for the Play Protect appeal form to receive a response or decision? - Is there any additional step or channel recommended for Android Enterprise DPC apps in this situation? Any insights or shared experiences would be greatly appreciated. Thank you in advance for your time and support. Best regardsSolvedrPoyo2 months agoLevel 1.5: Cupcake900Views1like20Comments
Outlook and Teams with PSTN calling in work profile
Hi today we raised a case with Microsoft for a specific work profile issue with their current Outlook and MS Teams implementation. I wanted to share this here, maybe there are some other customers/admins facing this issue. Our org started to move from Cisco to MS Teams PSTN calling some month ago and everything was fine, but I assume an update to either Outlook or Teams app was published and the issue started. Scenario: COPE or BYOD MS Teams and MS Outlook in work profile MS Teams has a PSTN line configured (either mobile or landline) Open Outlook, search for any contact and try to start a call to a mobile or desk number. The OS does not ask whether you like to use the phone on personal profile (as it did the last couple of years 😅) - it will hand over the call request to MS teams! You cannot decide to make the phone call with your Phone app :-( This breaks almost all use cases for our users. Even worse: A phone number like +49 123 828282 is transfered to MS teams app in a broken format and the call is made to +492492012320828282 💥😔 Compared to Google contacts in the work profile: The app is always handling the call request to the phone app on the personal profile and incorporate the MS Teams app. 🤔 Anyone else here in the community experiencing this issue? Thanks! DanielSolvedweberda2 months agoLevel 2.2: Froyo217Views2likes9Comments
DUNS number not working to verify develops account
we are asked to verify our google developer accounts on the console. however, when trying to do so, our DUNS number was not working. we know it's the correct number as it's used in a different portal.SolvedHARSAFE2 months agoLevel 1.5: Cupcake93Views0likes5Comments
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